Senior Site Reliability Engineer 1

About Us

Pushpay is a high-growth Kiwi founded SaaS business that is spread between offices in the United States and Auckland, NZ. We help organizations and communities come together and stay connected through our suite of mobile apps, management software and giving technology. Our teams of Software Engineers, SRE’s, QA's, UX and Product Managers work closely together to deliver value to our customers as the leading provider of mobile apps and giving technology to churches, schools, and nonprofits.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• • Training: $3,000 annual training/conference allowance for your personal development
  • Family Oriented: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays. 
  • Hybrid Work Model: We aim to offer a healthy work/life balance with flexible hours and the option to work from home 2 days a week
  • Sick Leave: You'll automatically start accruing this upon starting - no 6 month wait period. 
  • Volunteer Time Off: 16 hours paid VTO per year, so you can give back to causes most meaningful to you
  • Advanced gear
  • Unlimited snacks, drinks and coffee!
  • Employee Assistance Program (EAP)
  • Free annual flu shots
  • Fun social events throughout the year, and Friday in-office happy hour

Role and Responsibilities

Delivering business value by designing and developing high-quality software and systems in a highly collaborative environment. Raising the quality, and velocity of other team members.

Reports to

Engineering Manager or Senior Engineering Manager

Main activities

• Review and debug code, systems and infrastructure
• Perform validation and verification testing
• Understand and exhibit the company's core values (Values.pdf)
• Communicate progress, blockers and risks
• Develop tools and automation by producing clean, efficient code

• Maintain systems via a mix of manual and automated techniques
• Participate in on-call support of the Pushpay products, if on the on-call roster
• Review system generated events and alerts and industry sources for operational issues and security concerns

• Produce value to the business by regularly shipping robust, high quality features into the production environment
• Identify problems and risks in your own work, and that of others. Suggest improvements to design and approach
• Be aware of, and contribute to refining, the engineering "lore and custom" (aka. culture, policies, and procedures)
• Identify, prioritize and execute tasks in the software development life cycle
• Actively improve operability of systems and operational awareness of teams
• Take the initiative to identify and/or fix issues before being assigned them
• Recruit new Engineers (sales pitch, technical screens)
• Contribute to SRE Operability and Architecture Reviews with other engineering teams
• Be highly aware of the profound security and compliance ramifications of the nature of our business (specifically our PCI compliance requirements)
• Develop high-quality system design and architecture
• Break down larger pieces of work into small, well-scoped pieces for other team members
• Take end-to-end responsibility on features of increasing complexity
• Spend time making sure junior or new engineers unfamiliar with the tech or processes we have understand what they are doing and why they are doing it
• Work