Customer Development Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Channel Sales – MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Mongkok, Kowloon, Hong Kong

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Responsibilities

• Manage and grow sales performance for assigned territory and accounts, including sell-in, sell-out, and wearer recruitment.
• Conduct daily field visits (primarily outdoor work) to engage Eye Care Professionals (ECPs) and achieve Key Call objectives.
• Develop and execute sales growth plans, targets, customer segmentation, and territory strategies.
• Build and maintain strong partnerships with optical shops, clinics, and key account stakeholders.
• Use internal dashboards and systems to monitor performance, prepare cycle plans, and submit relevant reports with market insights.
• Install and follow up on marketing and trade marketing programs in selected accounts.
• Collaborate closely with internal colleagues to support team performance and contribute ideas from field experience.
• Participate in cross-functional initiatives, ensuring adherence to Credo values and HCC principles.

Job Requirements

• Bachelor’s degree or above preferred.
• Preferably 2–3 years of sales experience required, experience in FMCG sales or medical/optical industry is advantageous.
• Strong analytical, business planning, and budget management skills.
• Excellent communication and presentation abilities in English; Cantonese proficiency preferred.
• Proactive, independent, responsible, and able to operate with minimal supervision.
• Comfortable working in a fast-paced, field‑driven environment with regular outdoor duties.
• Ability to engage diverse customer types and adapt to internal systems, dashboards, and matrix organization structures.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

 

 

Required Skills:

Accountability, Communication, Continuous Improvement, Customer Retentions, Detail-Oriented

 

 

Preferred Skills:

Account Management, Business Behavior, Business Data Analysis, Business Savvy, Channel Management, Channel Partner Enablement, Customer Centricity, Customer Relationship Management (CRM), Execution Focus, Medical Technology, Process Oriented, Product Knowledge, Sales Channels, Sales Projections, Sustainable Procurement, Teamwork, Vendor Selection, Versatility