Assistant Manager - Soft Services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Manager – Soft Services

Location: Devenahalli Industrial Park, Mahadeva Kodigehalli, Bangalore North

Work Schedule: 6 days working

Business Line: Integrated Facilities Management (IFM)

Role Summary

Responsible for managing day‑to‑day soft services operations at the client site, ensuring high service quality across housekeeping, pantry, cafeteria, landscaping, pest control, waste management, and reception services. The role involves vendor management, team supervision, client coordination, and compliance.

Key Responsibilities

• Supervise daily soft services operations and ensure SLA/SOP compliance
• Manage vendors, site staff, manpower deployment, and discipline
• Conduct routine inspections and quality audits
• Act as the primary point of contact for client soft services requirements
• Handle client feedback, escalations, and service requests
• Ensure safety, hygiene, and statutory compliance, including chemical handling
• Monitor consumables, costs, and support budget adherence
• Prepare daily, weekly, and monthly operational reports

Qualifications & Experience

• Bachelor’s degree in Facility / Hospitality Management or related field
• 4–8 years of experience in soft services or facility operations
• Strong exposure to housekeeping, pantry, pest control, and vendor management
• Experience in corporate, commercial, or institutional sites preferred

Skills & Competencies

• Strong team leadership and vendor coordination skills
• Client-focused with good communication abilities
• Knowledge of safety, hygiene, and statutory requirements
• Proficient in MS Excel and basic reporting

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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