Head of Patient Support Programs

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Job Description

PURPOSE OF THE ROLE
The Head of Patient Support Programs is responsible for developing and executing the company’s strategy for patient support and diagnostic programs in compliance with applicable Russian legislation, internal policies, compliance requirements, and ethical standards.

The role aims to improve patients’ access to timely diagnosis, quality healthcare, and appropriate treatment by identifying key access barriers, developing patient-centric solutions, and ensuring the effective delivery and continuous improvement of programs throughout their lifecycle.

KEY RESPONSIBILITIES

• Assess barriers affecting patients’ access to timely diagnosis, quality healthcare, and treatment in Russia.
• Develop, implement, manage, and continuously improve patient support programs.
• Lead the development and optimization of diagnostic programs, ensuring their effectiveness, accessibility, and sustainability.
• Translate patient and healthcare system needs into innovative, practical, and compliant program solutions.
• Partner with internal functions on strategic projects and patient-focused initiatives.
• Build and maintain effective cross-functional collaboration with external partners, healthcare stakeholders, and patient organizations.
• Identify and implement relevant best practices, innovations, and evidence-based approaches in patient support programs.
• Monitor program performance, analyze data from multiple sources, and drive continuous improvement.
• Ensure a high level of stakeholder engagement and contribute to maintaining the company’s strong reputation.
• Lead, coach, and develop the team by setting clear objectives, providing regular feedback, monitoring performance, and supporting professional growth.
• Ensure full compliance with applicable laws, company policies, compliance requirements, and ethical standards.
• Prepare and present regular operational, financial, and performance reports.
• Serve as a subject-matter expert and trusted advisor to management on patient support and diagnostic initiatives.

QUALIFICATIONS AND EXPERIENCE

• University degree in Medicine, Healthcare, Life Sciences, Marketing, or a related field. A medical degree is preferred.
• At least three years of experience in the pharmaceutical industry, preferably in patient support programs, improving access to medicines, healthcare management, or medical and scientific support.
• Strong understanding of the pharmaceutical market in Russia, including its current landscape, key trends, and evolving approaches to therapy.
• Proven experience in people management, team development, and cross-functional project leadership.
• Strong influencing, stakeholder management, communication, presentation, and negotiation skills.
• Ability to analyze and interpret data from multiple sources and work effectively with complex medical and analytical information.
• Strong project and priority management skills, with the ability to manage multiple initiatives simultaneously and adapt priorities to strategic business needs.
• Demonstrated commitment to the highest ethical standards and practical knowledge of relevant clinical regulations and industry standards, including Good Clinical Practice.
• Business-fluent English, with the ability to communicate effectively in an international environment.

Locations

Moscow, Russia

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time