Engineering Manager, Agent Experience

About the Team and Role

The Customer Care & Concierge Engineering team builds the products and platforms that support Robinhood’s most engaged customers. This team develops a suite of tools and services—including dedicated support experiences, tax workflows, and estate planning capabilities—designed to help customers manage significant portions of their financial lives with confidence. The work spans customer-facing features and the internal systems that power high-quality service delivery. We are entering a strong growth phase as we expand this offering and continue building toward a comprehensive private family office experience for our customers!

As an Engineering Manager, you will lead a team of engineers focused on building and scaling core product capabilities for this premium customer segment. You’ll partner closely with product and design to define and deliver customer-facing solutions from concept through launch, while also strengthening the underlying platform that enables expansion across new geographies. This role is ideal for a technically strong leader who enjoys building 0→1 products, iterating based on customer feedback, and growing engineers early in their careers. You will play a key role in shaping both the product direction and the engineering culture of a team that touches many parts of Robinhood!

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do
 ● Lead and develop a team of engineers, providing technical guidance, regular feedback, and support for career growth.
 ● Partner with product and design to define requirements, scope milestones, and deliver customer-facing features that support high-value Robinhood customers.
 ● Oversee the design and implementation of backend or full-stack systems that power concierge tools, tax-related workflows, and estate planning capabilities.
 ● Establish clear engineering processes to ensure reliable delivery, code quality, and system scalability as the product expands to new markets.
 ● Contribute technically when needed, reviewing architecture decisions and helping the team solve complex implementation challenges.

What you bring
 ● 1–3 years of experience managing engineers, with a track record of supporting performance and career development.
 ● Experience building and launching 0→1 or early-stage consumer-facing products, or leading product-adjacent platform initiatives.
 ● Strong backend or full-stack technical background, with the ability to review system design and guide architectural decisions.
 ● Experience working on teams that ship customer-facing software at scale, ideally in environments with 50+ engineers.
 ● Ability to translate business goals into clear technical plans and measurable milestones.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exception