Sr. Manager of Customer Support

Why Prizeout

At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment.

As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function.

About This Role

The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence.

This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement.