Technical Support Specialist III - Eindhoven

Technical Support Specialist III 

On Site in Eindhoven

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. 

Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. 
 

Who are we looking for 

The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of software solutions on top of high-performance systems, this is an excellent opportunity to change the world. 

• Owns and drives tasks and projects in the Technical Support Department to improve its efficiency. 

• Provides technical communication between Field, Production, BU, R&D and Global Tech Support. 

• Responsible to drive service results for Material Science NPI projects with a strong focus on optics related tasks. 

• Collects, analyses and reports data for the purpose of solving problems and improving company’s inner processes. 

• Provide worldwide 3rd line technical support up to system level of TEM products 

• Actively looks for chances to lower the installation and warranty cost based on collected data and analyses 

• Owning assigned GTS tasks, e.g. PPI, Service Documentation requests, CAPA, etc. 

• Following the effective documents IMS, EMS and working on documentation 
   

How will you get there 

• At least a bachelor’s degree of Software, Electronics, Mechanics or a combination of both education and meaningful work experience. 

• Strong communication skills, written and verbal 

• English written and spoken min. level B2. 

• Ability and willingness to travel internationally (less than 25% of working hours). 

• Ability to work independently as well as to collaborate in a team. 

• Experience in project management 
   

What do you need 

• Excellent communication and influencing skills are essential for success in this role. The ability to communicate effectively, both in person and in writing, and to translate complex technical concepts into clear, audience-appropriate messages for a wide range of stakeholders is critical. 

• Shown experience (>5 yrs) in Technical Support environment 

• Demonstrated ability with TEM microscopy (physics/electronics) and software applications 

• Hard-working and outgoing personality 

• Self-steering on multiple tasks 

• Consistent track record to collaborate efficiently with multi-functional and teams with varied strengths 
   

Why Service 

Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time! 
 

Why us 

• Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation! 

• Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits) 

• Excellent career progression opportunities with a large and growing global employer. 

• Collaborative work in an international environment 

• Strong Team Spirit and Active Career Management 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.