Sr Vehicle Operations Logistics Specialist

Highly motivated Sr Vehicle Operations Logistics Specialist will focus on cultivating and maintaining strong and lasting relationships with our carrier partners.  This individual should be able to maintain and update dedicated volume carrier database details and assist in finding alternative carriers if existing carriers are unable to meet their performance obligations.  

To be a successful Sr Vehicle Operations Logistics Specialist, you should be able to work with the multiple internal departments to ensure alignment, have extensive knowledge of the sourcing process from start to finish, be an advocate of the process to both carriers and internal team members. A high-performing Sr Vehicle Operations Logistics Specialist should be able to develop and implement innovative ideas to enhance sourcing strategies.  

Key Responsibilities: 

• Serve as an advocate for our network of carriers. 

• Form and maintain long lasting relationships with new as well as existing carriers 

• Leverage relationships across Ready Logistics internal and external partners to provide support and grow partnerships with existing contracted carriers  

• Responsible for remediating issues and addressing all escalations in a timely and effective manner 

• Maintaining database of carriers participating in dedicated volume events 

• Host orientation calls for newly onboard dedicated volume carriers 

• Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas 

• Negotiate rates with carriers to secure the most competitive price while maintaining alignment with established market rate baselines for the assigned lane 

• Lead conversations with carriers that are under review to have lanes/contract terminated 

• Maintain records for termination 

• Play key role in requirements gathering and carrier capability identification in new lines of business and delivery of new products and services 

• Provide weekly overview of the region’s Wins, Opportunities & Threats 

• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency 

• Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business 

• Support ad hoc projects  

Administration: 

• Possesses excellent interpersonal skills and ability to work with diverse carriers and teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines 

• Work effectively on multiple assignments, activities and projects 

• Develop and maintain key processes established by the business 

• Ensure timely and effective problem resolution 

• Maintain monthly scorecard and establish consistent cadence with carrier performance reviews 

Skills: 

• Strong understanding of the auto transport industry, carrier types, truck types and capabilities 

• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems. 

• Excellent verbal and written communication skills. 

• Ability to handle high pressure situations and tight deadlines 

• Good judgment, discretion, tact and the ability to work easily at all levels within the organization  

• Ability to partner well with colleagues in a matrixed work environment. 

• Ability to work independently and to undertake responsibilities with minimal guidance 

• Adapting approach and comfortable with ambiguity

• Passion for and understanding of the automotive industry and ecosystem 

Qualifications: 

• High School Diploma / GED Required 

• 3 years direct experience with customer service and/or operations 

• 5 years automotive industry and/or logistics experience  

• Servant team member with ability to build strong trusted relationships 

• Enjoys solving problems and able to resolve conflicts through strong mediation skills 

• Motivated, driven, and can influence and drive teams to success 

• Demonstrated ability to operate effectively in highly matrixed environments 

• Demonstrated track record of developing and maintaining strong relationships 

• Intermediate Excel Skills  

Work Environment: 

• Occasional exposure to weather conditions, and noise. 

• Long periods of sitting or standing in an office environment