Technical Customer Support Team Leader

Confirmed live in the last 24 hours

Geotab

Sydney, Australia - Australia

Hybrid

Posted April 24, 2026

Job Description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Team Leader who will be responsible for cultivating and mentoring a high-performing team of Technical Specialists, ensuring world-class support across the Geotab ecosystem while driving operational excellence and continuous improvement. If you love coaching teams, solving complex technical challenges, and leading through change — we would love to hear from you!

What you'll do:

As a Customer Support Team Leader your key area of responsibility will be people development, technical subject matter expertise, and operational strategy. You will be responsible for leading structured one-on-one coaching sessions, monitoring team performance against SLAs through data-driven reporting, and serving as the senior point of contact for complex technical escalations. You will also need to champion global alignment across regions, spearhead the adoption of AI-augmented support tools, and translate raw performance data into clear, actionable insights for leadership. You will need to work closely with Customer Success, Field Services, Solutions Engineering, the Global Support Team, and Sales to deliver a seamless customer experience.

To be successful in this role you will be an accountability-driven coach who balances empathy with a firm commitment to excellence, leveraging frameworks such as the GROW model to align i

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