Chief of Staff -ALM -Senior Director

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Senior Director of ALM Chief of Staff (reporting to ALM GM)

Role Summary

The Senior Director serves as the strategic right hand to the ALM General Manager. This role blends business strategy, organizational execution, operational governance, and cross-functional leadership. The successful candidate will drive clarity, alignment, and execution across the ALM organization, ensuring that strategy, planning, metrics, leadership activities, and cross-segment coordination operate as a unified system.

Key Responsibilities

Strategic Planning & Execution Leadership

· Lead the creation and maintenance of ALM strategy, including FY initiatives, key results, and long-term strategic priorities.

· Own ALM business planning across the Segment Business Plan, Annual Operating Plan (AOP) inputs, and multiyear strategic frameworks.

· Ensure alignment between strategy, financial assumptions, product plans, and execution priorities.

· Act as the integrator between ALM strategy and PTC corporate/segment planning cycles, including kickoffs, reviews, and leadership checkpoints.

· Drive follow-through on strategic decisions, ensuring organizational readiness, clear workstreams, and execution discipline.

Chief of Staff to the General Manager

· Operate as the General Manager’s primary partner for prioritization, communication, leadership coordination, and decision preparation.

· Manage leadership meeting cadences, agenda strategy, pre-read quality, and decision-making hygiene.

· Drive cross-functional alignment across Product, R&D, GTM, Services, Finance, and Operations for ALM priorities.

· Prepare executive-level content including OKR narratives, progress updates, risk escalations, town hall storylines, and strategic messaging.

Organizational Governance & Operating Rhythm

· Own the ALM leadership governance model, including planning cadences, initiative reviews, KPI cycles, and strategic checkpoints.

· Maintain transparency and alignment across all ALM initiatives, ensuring consistency in health logic, dependencies, and reporting standards.

· Serve as the primary coordinator for cross-segment product planning and Product Ops alignment to ensure ALM visibility, constraints, and dependencies are represented.

People, Organization, and Operational Health

· Serve as point leader for organizational health, partnering with HR to integrate people insights into leadership decision-making.

· Drive leadership transparency around talent, organizational bottlenecks, and operational risks.

· Facilitate the ALM People & Organizational Health forum and ensure data-driven operational clarity.

Required Qualifications

· 8+ years of experience in strategy, business operations, product strategy, management consulting, or Chief of Staff–style roles.

· Proven experience driving large-scale planning, strategic alignment, or transformation programs.

· Strong executive presence with the ability to influence senior leaders.

· Deep analytical skills and comfort with financial modeling, KPIs, and operational health metrics.

· Exceptional communication, narrative building, and leadership facilitation skills.

· Experience working in cross-functional environments across engineering, product, services, and GTM.

Success Criteria

· Strategy and execution operate as a coherent, aligned, data-driven system.

· Leadership decisions are consistently well-prepared and followed through.

· Operating rhythms run smoothly with strong transparency.

· GM’s focus is amplified through effective prioritization and communication.

· Increased cross-team collaboration and reduced organizational friction.

· Clear, quantified long-term growth strategy for ALM.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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