Monitored Retrofit Manager (A330/A340/A350) - H/F

Job Description:

Airbus Commercial Aircraft is looking for a Monitored Retrofit Manager (f/m) to join our Customer Services Departement  based in Toulouse, France.

The Monitored Retrofit Manager (ASOSBL) is a key enabler to improve continuously the widebody aircraft maturity. The Monitored Retrofit Manager acts as part of the Customized Material Services (CMS) department of SATAIR, on behalf of the Widebody Program Support organization (SBL).

In that context, the Monitored Retrofit Manager has the responsibility to manage monitored retrofits to support all our widebody customers in the frame of monitored retrofits embodiment.

The Monitored Retrofit Manager role requires a strong understanding of aircraft systems, project management at Program level and customer needs.

If you see yourself as a delivery-focused, customer-minded, and technically-oriented person, if you have no issue in being autonomous whilst fostering strong collaborations internally and externally, joining this team might be for you! 

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

-Industrialize Supply Chain by analyzing and planning industrial lead times & capacity : 

• Understand the technical solution and take the lead of the deployment (responsible on behalf of Program Support) 

• Contribute & Challenge Program Support retrofit & mitigation strategy and Support development of technical solutions. 

• Translate the Program Support & retrofit requirements (target cost per aircraft, embodiment rate, policy etc) into inputs to other departments, including the Supply Chain managers. 

• Provide all required inputs to Supply Chain Managers to enable supply chain industrialisation of retrofit with kits or complex retrofit. 

• Contribute to negotiation supplier capacity & cost alignment with Procurement (PMR/PCR/PES), material management 

• Define & steer all inputs from Engineering, Procurement, Suppliers, Supply-chain, Program to ensure global retrofit strategy in accordance with retrofit objectives (time, cost, quality) and the retrofit embodiment until final fleet completion. 

-Influence retrofit strategy considering inputs from Supply Chain Managers (ie limitations on inventory, volume, supply chain capacities, sales etc) 

-Follow-up and monitor each individual retrofit campaign, ensuring OTQC delivery of material (parts, tooling, kits & equipment) of each project until completion of each MSN: 

• Collaborate with Supply Chain Manager for customer order priorities on any retrofit with kits.

• Support the Airline/Program Support for any industrial queries on a retrofit or Airbus parts mitigation.

-Manage an airline portfolio:

• Implement trustful relationships with major operators to accelerate embodiment of retrofit campaigns. 

• Build and agree on operator retrofit packages for A/C groundings, in particular for C checks involving major structural retrofits. 

• Contribute to sustain Operational Reliability (OR) by closing fleet improvement retrofits with this major operator.

The Airline Manager is the voice of the customer for any industrial queries on a retrofit or Airbus parts mitigation. He/She/They is participating to SMM, TRM with her/his/their dedicated airline portfolio on Program Support request. He/She/They is supporting specific airline needs (specific grounding, working parties) or specific projects linked to monitored retrofits packages.

Deliverables: 

✓ Industrial inputs for mitigation & retrofit strategy + supplier negotiation + eRSP management 

✓ SB scrutiny & LOC validation + Retrofit Information Letter (RIL)

✓ Retrofit planning & priorities + airlines grounding dates or constraints 

✓ Preq & GR for equipments

✓ Customer retrofit dashboards (CQD KPI) incl. embodiment rate if required, action plan & cost follow-up 

✓ Customer dashboards & review 

 

Your boarding pass:

• Overall aircraft knowledge or the ability to quickly adopt technical insight 

• Proven airline customer-facing experience

• Customer focused mindset

• Ability to create a strong and trustful customer relationship and manage customer expectations. You believe in listening to the customer, as much as being able to give clear explanation and resolve potential issues

• Knowledge of Airbus S organization and its processes

• Good communication skills with internal and external customers 

• Program management and the right skill sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost and revenue targets. 

• Capacity to build and own project path and to maintain project consistency at any time.

• Demonstrated ability to organize and coordinate multiple tasks, build strong cross functional relationships and communicate effectively with all levels of the organization

• Problem solving mindset / Dynamic / Proactive

• Good organizational skills. 

• Good team player: ability to collaborate with cross-functional teams based on different locations and foster consistent ways of working 

• Curious and open-minded for change and continuous improvement.

• English Advanced level (written and spoken), an additional language would be an asset.

Take your career to a new level and apply online now!

#LI-FM1 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe G13

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.