Manger, Vendor Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Manager will lead or be engaged in projects to ensure that the 3rd party vendors are considered within the discovery or planning phases, have the necessary understanding of all requirements and have complete all required work as needed. There will be times that business owners need assistance with the knowledge of the 3rd party vendor's setup and operations to ensure transparency and the ability to manage CVS Health’s organizational business models with the vendor’s support.

The Manager role with Specialty Vendor Management will oversee vendors operational areas, covering:

• General 3rd party vendor oversight and collaboration
• Business Strategy Planning for each vendor.
• Work with vendor site leadership to identify operational risk areas, & provide solutions to correct gaps
• Provide operational support onsite at Vendor sites when needed, i.e., Testing, Ramp, Welcome Season:
• Vendor onboarding / decommissioning
• New work transition or offshore work implementation
• Interface as needed with all levels of Enterprise Leadership to ensure that they are aware of vendor performance and engaged/accountable where support from their organization is paramount to vendor operation

Required Qualifications:

• Minimum 5 years of experience with 3rd party vendor and/or operational performance management.
• Advanced computer skills – Microsoft Project, Visio, Word, PowerPoint, Excel 365 (Advanced), TEAMs.
• Demonstrated expertise in pharmacy operations, pharmacy benefit management and/or call/processing center operations.
• Excellent communication skills with the ability to present complex information to various stakeholders.
• Proficiency in data analysis, financial modeling, and business intelligence tools. Strong problem-solving and critical-thinking abilities.
• Must be able to work independently with all levels and in every area of the Organization
• Regular and predictable attendance
• Colleague will be required to work mandatory overtime/extended work week when needed

Preferred Qualifications:

• Deep understating of Call center Operations
• Vendor/outsourcing knowledge
• Operational Health Care industry knowledge
• Strong Project Management
• Advanced data and reporting development (i.e., Excel (Advanced), Power BI, Tableau, R-Studio, SQL Verint, Avaya).
• Knowledge of 5 why’s methodology of root cause analysis

Education

Bachelor's degree required or relevant work experience as a substitute for a degree.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.