About the role

Aplyr's Quick Take

This role is for a Senior Infrastructure Engineer focused on maintaining and enhancing Glia's cloud-native infrastructure. You'll be responsible for ensuring system reliability, managing CI/CD pipelines, and collaborating with product teams on best practices. It's an individual contributor role with a strong emphasis on technical skills and problem-solving.

Good fit

Ideal candidates have several years of experience in infrastructure engineering, particularly with AWS and containerized applications. A hands-on, proactive working style and a passion for infrastructure-as-code will help you thrive here.

Worth noting

The company is remote-first but has physical offices in Estonia for those who prefer in-person work. They also hold team gatherings in Estonia twice a year, which could be a unique opportunity for networking and collaboration.

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com.

The Mission & The Work

Team Infrastructure builds the backbone of Glia’s cloud-native core. We bridge the gap between high-velocity development and rock-solid reliability, ensuring our product teams can ship fast without breaking things. Main responsibilities include:

Core Reliability & Security: Maintain, troubleshoot, and harden Glia’s cloud-native infrastructure and security posture.
Developer Enablement: Design and manage the CI/CD pipelines and telemetry tools that empower our product teams to ship with confidence.
Infrastructure Collaboration: Guide internal teams on best practices and work with key third-party vendor integrations.

Our Collaboration Model

We are a remote-first team distributed across Portugal, Poland, Estonia, and Canada, working across EET and EST timezones. While we embrace remote collaboration, we have offices in Tallinn and Tartu for those who prefer them. We also gather the full team in Estonia twice a year to innovate and connect in person.

Our tech stack

Infrastructure: AWS, Kubernetes (AWS EKS), Istio, APISIX
Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake
Cache: Amazon ElastiCache for Redis
Event Streaming: Apache Kafka
Message Broker: RabbitMQ
Monitoring: DataDog
CI/CD: Jenkins, GitHub Actions
Infrastructure as Code: Terraform, Ansible
Programming Languages: Golang, Python.

What We’re Looking For

Experience in building and maintaining reliable and highly available systems
Experience in working with AWS cloud infrastructure and running containerized applications
At home with Linux/Unix tools and ecosystem
Infrastructure-as-Code enthusiast
Experience in coding that extends beyond scripting
Familiarity with core networking protocols and network troubleshooting
Proficiency in written and spoken English.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

Skills & Tags

python go rust aws kubernetes ai data product

Aplyr's read

Glia transforms customer service with its digital engagement platform, attracting tech-savvy professionals focused on enhancing customer interactions across multiple channels.
Synthesized from recent postings & public sources

What's promising

•Glia's platform offers seamless integration across chat, video, and voice, enhancing customer service experiences.
•The company is actively expanding its workforce, indicating growth and stability.
•Glia's focus on Governance, Risk, and Compliance roles highlights its commitment to security and regulatory standards.

What to watch

•High demand for compliance roles suggests potential regulatory challenges.
•The competitive landscape in digital customer service may pressure Glia's market position.
•Rapid expansion can strain existing resources and affect company culture.

Why Glia

•Glia's multi-channel approach differentiates it from single-channel customer service solutions.
•The company's emphasis on AI consultancy suggests a forward-thinking approach to customer engagement.
•Glia's strategic hiring in diverse locations supports a broad market reach and adaptability.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Glia

Glia

glia.com

View company

Glia is a digital customer service platform that enables businesses to engage with their customers through various channels, including chat, video, and voice.