About the role

Aplyr's Quick Take

This role is for a Technical Support Analyst focused on resolving complex technical issues related to hardware, software, and networks in a sports technology environment. You'll be the primary contact for escalated incidents, coordinating with various teams and ensuring minimal downtime for critical systems.

Good fit

Ideal candidates have 2+ years in second-line support, strong technical skills across multiple platforms, and a proactive approach to problem-solving. Those who thrive here are organized, calm under pressure, and enjoy mentoring others.

Worth noting

The role emphasizes ownership and mentorship, which may appeal to those looking to advance their careers in a supportive environment. However, the job may involve high-pressure situations given the focus on minimizing downtime for critical systems.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Perform (i.e. SportsTech facing roles in Product, Tech, Commercial & Ops): This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

As a GeniusIQ Technical Support Analyst, you’ll be the go-to for complex, escalated incidents and service requests. Day to day, you’ll troubleshoot across hardware, software, networks, and applications; perform root cause analysis and keep business-critical systems running with minimal downtime. You’ll own issues end-to-end coordinating with engineering, third-line, and vendors while maintaining clear documentation. You’ll also monitor system performance, mentor junior analysts, and communicate clearly with end users and stakeholders.

WHAT YOU’LL BRING

Second-Line Support Expertise: 2+ years handling escalations under SLAs, resolving complex issues across multiple platforms.
Systems and Tools: Proficiency with Google Workspace, Windows Server and Active Directory; Snowflake/T-SQL navigation; API investigation using Postman, HTTP requests, and JSON/XML.
Networking Foundations: Solid grasp of TCP/IP, DNS, DHCP, VPN, and firewalls, with a habit of proactive monitoring and issue prevention.
Cloud and DevOps: Experience with Azure or AWS and familiarity with operational tooling such as Jupyter runbooks, Grafana, Ansible, Docker, or Prometheus.
ITIL and Documentation: Practical experience in incident, problem, and change management, ability to maintain clear SOPs and knowledge base articles.
Communication and Service: C1 English and strong interpersonal skills to collaborate with IT teams, developers, vendors, and business users.
Ownership and Mentorship: Highly organized, decisive, and calm under pressure; able to prioritize, improve procedures, and support junior analysts.

IT WILL BE A BONUS IF YOU KNOW

Certifications in ITIL Foundation, Cisco, or CompTIA.
Experience with Zendesk or similar enterprise service tools (Jira Service Management, Freshdesk).
Basic Python or PowerShell to streamline diagnostics and routine tasks.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change 

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Skills & Tags

python go aws azure docker ai devops data

Aplyr's read

Genius Sports leverages cutting-edge technology to transform sports data into actionable insights, attracting tech-savvy professionals passionate about sports and innovation.
Synthesized from recent postings & public sources

What's promising

•Strong growth potential in the expanding sports analytics and betting market.
•Diverse roles indicate opportunities for career advancement and specialization.
•Focus on technology and data analytics aligns with industry trends.

What to watch

•Highly competitive industry with rapid technological advancements.
•Dependence on sports events and betting markets for revenue.
•Potential regulatory challenges in global sports betting markets.

Why Genius Sports

•Combines sports data with advanced analytics to offer unique insights.
•Partnerships with major sports leagues enhance credibility and reach.
•Innovative use of AI and video technology in sports broadcasting.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Genius Sports

Genius Sports

geniussports.com

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Genius Sports is a technology company that provides data and analytics solutions for sports organizations, media companies, and sports betting operators.