Inside Sales Representative – UK & France

We are currently seeking an ambitious pace-setter to join our team as a Inside Sales Representative for the UK & French markets onsite based at our Wakefield office.

Being professionally fluent in both French and English is a must have for this role.

Role Commitments:

• Proactively conduct outbound calls/emails to generate interest, present our market-leading offering, and identify cross-sell, upsell, and renewal opportunities.
• Identify and qualify sales opportunities through discovery conversations that capture detailed customer needs and deliver appropriate product solutions.
• Consistently meet or exceed daily/weekly/monthly KPI’s and sales targets.

Key Responsibilities:

360 Inside Sales position with responsibility across the full sales cycle. 

• Answer incoming calls, emails, and webchats from customers in a timely and courteous manner, following up on inbound leads as needed and nurturing long-term opportunities.
• Produce accurate information regarding products, subscriptions, and company policies.
• Resolve customer issues efficiently and escalate complex queries where necessary.
• Maintain detailed and accurate records of customer interactions and resolution using internal systems.
• Diligently produce best-in-class customer outcomes.
• Collect customer reviews and capture the voice of the customer.
• Deliver key seasonal promotional activities through targeted campaigns.
• Maintain a deep understanding of the company's products and effectively communicate their value to prospective customers.
• Identify and qualify sales opportunities through discovery conversation that capture detailed customer needs and deliver appropriate product solutions
• Manage and update sales CRM records with accurate and timely Information.
• Collaborate with the team and internal departments to refine prospecting activities.
• Stay informed on industry trends, market conditions, and competitors.
• Assess inventory counts and maintain margin through controlled price delivery.

Experience & Education:

• Qualified by experience.
• 1-3 years of outbound sales, telemarketing, customer service or inside sales experience, preferably gained in a B2C or DTC environment.
• Familiarity with lead generation tools, data management, and methodology.
• Excellent verbal and written communication skills in both English & French - essential.
• Familiarity with lead generation tools, data management, and methodology.
• Good understanding of the sales techniques/methodology deployed in outbound activity.
• Knowledge of the full sales cycle and pipeline management.
• Demonstrable experience of the activities that underpin proactive outbound campaigns including data control, target lists, product messaging, features, advantages, benefits, and closing.
• Good understanding of seasonal sales curves and the activities required to deliver peak season.
• FMCG/Manufacturing sales experience is desirable but not essential.
• Comfortable working with CRM software and Google Docs desirable but not essential.
• Ability to multi-task, prioritise, and manage time effectively.
• A passion for customer-centric sales through service.

Compensation & Benefits:

• Commission structure based upon performance v target
• Friendly and welcoming office environment
• Full training of products
&l