About the role
About the Role
The Manager, Strategic Provider Operations, is accountable for designing, implementing, and continuously improving a unified governance framework across a complex multi-service-provider ecosystem. This role ensures that all service providers — including in-house delivery teams — operate within agreed performance, financial, and compliance parameters. The incumbent acts as the central orchestrator between providers, internal business units, finance, legal, procurement, and senior leadership.What You'll Do
Governance Framework & Provider Oversight
- Performance: Design and operationalize a unified MSP governance framework covering SLAs, KPIs, escalation paths, and audit readiness
- Ensure all service providers and in-house teams are performing within contractual and regulatory boundaries
- Chair and facilitate governance forums — Performance, Risk, Contract/Finance
- Drive accountability across providers through structured governance reviews and corrective action tracking
- Maintain a consolidated governance calendar ensuring stakeholder visibility and timely decision-making
Risk, Compliance & Mitigation
- Proactively identify contractual, operational, and compliance risks; escalate and remediate in a timely manner
- Ensure all documentation and processes are always audit-ready in line with internal and external regulatory requirements
- Champion data protection principles and right-to-information obligations across provider contracts
- Identify and implement process improvements leveraging AI, automation, and analytics
Stakeholder & Vendor Relations
- Build and sustain trusted relationships with SPOps Team, Delivery Leads.
- Serve as the primary point of contact for Service Provider Delivery Managers
- Collaborate closely with Procurement, Legal, and Finance to align on governance, cost, and compliance outcomes
- Establish an environment of mutual accountability, trust, and respect across internal and external stakeholders
- Communicate effectively with senior executives — translating complex data into concise, actionable insights
Who You Are
- 8–15 years of progressive experience in IT outsourcing governance, vendor/MSP management, or strategic operations
- Demonstrated experience managing multi-provider environments with complex contractual and SLA frameworks
- Track record of leading governance transformation programs and delivering measurable outcomes
- Exposure to GCC operating models and in-house delivery governance is a strong advantage
- Expertise in SLA/KPI design, Risk management and compliance governance
- Proficiency with ITSM tools (Service Now, Jira), governance platforms, and analytics/BI tools
- Familiarity with AI and automation capabilities relevant to provider performance management
- Knowledge of financial modeling, budgeting, and cost analysis skills.
Aplyr's read
Gap Inc. is a leading global retailer known for its diverse brand portfolio, attracting individuals passionate about fashion and retail innovation.
What's promising
- •Gap Inc. offers diverse career opportunities across its well-known brands like Gap, Banana Republic, and Old Navy.
- •The company is investing in data and digital transformation, hiring roles like Sr Manager - Data Engineer.
- •Gap Inc. has a strong presence in major retail locations, providing stability and growth opportunities.
What to watch
- •The retail sector faces challenges from e-commerce competitors, impacting traditional brick-and-mortar sales.
- •Frequent hiring for seasonal roles may indicate high turnover or reliance on temporary staff.
- •Economic downturns can significantly affect consumer spending on non-essential items like fashion.
Why Gap Inc.
- •Gap Inc. operates multiple distinct brands, catering to a wide range of consumer demographics.
- •The company emphasizes sustainability and ethical sourcing in its supply chain initiatives.
- •Gap Inc. has a notable commitment to diversity and inclusion within its workforce.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Gap Inc.
Gap Inc. is a global retailer offering clothing, accessories, and personal care products under various brands including Gap, Banana Republic, Old Navy, and Athleta.
