Commercial Lines Underwriting Assistant Manager

Essential Functions:

• Manages assigned underwriting team. Enforces Corporate and Region underwriting guidelines and procedures

• Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes.  Implements strategies to address challenges to profit and drive that message throughout the underwriting unit.

• Answers questions, shares recommendations for complex situations, such as challenging accounts, communication strategies or developing agency relationships, while respectfully explaining the rationale for these recommendations.

• Coordinates with underwriters, marketing and branch management in the agency planning and review processes. Monitors progress of underwriters’ assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business.

• Seeks feedback from agents and takes action to improve their experience and grow a profitable books of business.   

• Manages existing agency relationships and develops and fosters new agency relationships. Focus on growing profitable relationships and rehabilitating unprofitable or low growth relationships.  

• Oversees and monitors the workload and performance of assigned underwriting team.     

• Monitors business decisions made by team members to ensure that underwriters operate within set guidelines, authority, rate goals, and region service directives while matching price to quality across the book of business.

Education & Experience:

• Bachelor's degree, preferably in insurance or business administration or equivalent relevant experience

• Six years of commercial lines underwriting experience

• CPCU designation or other underwriting-related designation(s) preferred

• Previous supervisory/leadership experience preferred

Knowledge, Skills & Abilities:

• Excellent knowledge of underwriting and risk analysis

• Excellent problem-solving skills and the ability to make sound decisions

• Strong computer skills, including knowledge of Microsoft Office and social media

• Ability to work on multiple projects while meeting deadlines.

• Excellent written and verbal communication skills, including the ability to speak effectively before groups

• Strong leadership skills and ability to motivate team

• Ability to effectively communicate products, procedures, business planning and system information

• Exceptional customer service skills

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards will be required if driving