Client Service, Project Manager

Overview:

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate Project Manager on the Client Service team, you will manage client projects, lead execution, and work directly with a team of Associates to deliver the right expert matches for each request. This is a dynamic role that may initially emphasize expert recruiting, project execution, or a combination of both. As responsibilities grow, the role is designed to expand into broader ownership of client relationships and project delivery. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

What You’ll Do:

• Manage day-to-day client project execution and drive delivery across live project requests, ensuring a fast, high-quality client experience
• Run several client requests at once, navigating shifting priorities, evolving project needs, and tight deadlines while maintaining strong execution
• Provide feedback to and work directly with Associates, elevating performance through guidance on sourcing, outreach, vetting, and screening best practices
• Build tailored sourcing strategies and execute targeted research, recruiting, and outreach to identify and qualify the right experts for each client request
• Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership over time

Experience You Will Bring:

• Bachelor’s degree, with strong academic track record
• Preferred minimum of 1 year of relevant experience
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Project Managers: 

• Communicate confidently and professionally with clients, experts, and internal stakeholders at all levels
• Manage competing priorities and tight deadlines with strong judgment, organization, and sense of urgency
• Bring strong attention to detail and the ability to navigate complex client requests, communication across multiple stakeholders, and scheduling logistics with accuracy
• Thrive in a fast-paced, entrepreneurial environment and adapt quickly to evolving client needs
• Write clearly and concisely, organize high volumes of information effectively, and deliver a high standard of client service in high-pressure situations
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