Customer Request Sourcing Specialist I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Type: 12 month secondment

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary:

The Customer Request Sourcing Specialist is committed to handling incoming customer requests for new items to be set up on our ERP for quotations and orders. This position will work directly with customers and suppliers, in order to collect, organise and analyse internal & external data to handle product data components of the ERP system while aligning with governance documents and standard operating procedures.

Key Responsibilities:

• The key responsibility is to receive, and action allocated customer requests, including sourcing, negotiation, item creation, discontinuance, reactivation or maintenance and identify the priority of the request to determine scheduling into current workload

• Collaborate with suppliers, and other functions to ensure accurate and timely implementation of product additions, including vital steps to ensure data quality; prioritize and structure workload as not to exceed daily system limitations.

• Work with suppliers to ensure price, product quality and service requirements are met, including when appropriate, negotiating for the best purchase price for Fisher Scientific.

• Work with customers to ensure the correct information is provided for every request to ensure that the request can be processed efficiently.

• Act as subject matter authority of processes and work instructions that are essential to daily responsibilities while continuously ensuring process adherence by other departments.

• Adhere to all documented governance and standard operating procedures to ensure product data changes are made consistently and accurately through both manual and automated processes.

• Handle the new item creation process by collaborating with other functions to ensure accurate and timely implementation of new products to the mainframe.

• Accurately implement changes to product data attributes in ERP system in a timely manner while ensuring appropriate approvals are received.

• Responsible for maintaining complete, accurate product information on behalf of business owners for input into IBS in line with SLA's and business rules. Use appropriated templates and follow established processes approved by governance.

• Maintain the integrity of the portfolio within the Fisher system to ensure the efficiency processes.

• Create new suppliers by completing the correct forms, ensure correct and accurate data capture of Supplier information and liaise with Finance and Data groups to get the Supplier number created.

• Where appropriate, set-up new suppliers, and for designated suppliers, assist in the negotiation of discounts and trading terms, while optimally articulating the Fisher value proposition

• Ensure that departmental targets for turn-around times and delivery performances are met.

• Openly communicate and collaborate with internal and external customers regarding requests, issue resolution, and data integrity - specifically Portfolio Management, Purchasing, Regulatory, Inventory Planning and IT

• Collaborate with Data architects to 1) find opportunities for process automation or optimization and 2) ensure procedures and working instructions are updated as process changes are implemented.

• Drive internal process improvement through active use of the PPI Business Systems

• Actively participate on Governance activities and ensure the use of Governance when appropriated.

• Perform other project and duties as delegated and assigned by manager.

• Effectively perform your duties whilst always acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement

Minimum Requirements/Qualifications:

Knowledge

• Proven experience or bachelor’s degree in relevant field

Experience

• Proven customer service or supplier negotiation experience!

• Strong technical skills, including proficient knowledge of Microsoft Access, Microsoft Excel and Cognos

Competencies

• Ability to work under tight deadlines and demonstrate flexibility with priorities.

• Ability to communicate effectively, both written and verbally with management regarding progress and deadlines

• Ability to work independently as well as effectively in a team environment.

• Ability to learn new technologies and self-train when appropriate.

• Excellent negotiation skills

• Demonstrable organisational skills, ability to multi-task and attention-to-detail

• Maintain a thorough understanding of local processes and procedures necessary to execute the role.

Personal Attributes

• Strong desire to serve the customer.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.