Implementation Consultant II

Job Context

The Implementation Consultant II is the core delivery role of the Implementation org and the primary point of contact for Growth and Strategic customers through their full implementation journey. IC IIs manage end-to-end customer onboarding — from needs analysis through go-live — and own the relationship with their assigned accounts during the implementation period. This is the only IC level with a full 100% billable utilisation target, reflecting the absence of workshop obligations.

What You’ll Do

Key Responsibilities

• Own end-to-end implementation delivery for Growth and Strategic customer accounts

• Conduct needs analysis, workflow mapping, and solution design sessions with customer stakeholders

• Configure and validate Simpro, BigChange, or AroFlo to match customer business workflows

• Manage customer readiness scoring and Day 1 kickoff readiness in the pre-onboarding portal

• Facilitate daily standups and governance check-ins with customer project contacts

• Collaborate with IC III and IC IV on complex data, integrations, or enterprise scope elements

• Complete implementation signoff in Salesforce and introduce Account Manager at go-live

• Identify expansion signals and upsell opportunities; pass to AM with documented context

• Mentor IC I team members and contribute to team quality reviews and playbook improvement

Staff Profile

• Proven ability to manage customer relationships through a structured delivery process

• Analytical mindset: able to translate complex business workflows into product configurationAutonomous worker who can manage multiple concurrent accounts without close supervision

• Strong time management: full billable target requires disciplined pipeline and session management

• Collaborative with a track record of escalating appropriately and supporting junior team members

Qualifications & Experience

• Demonstrated experience in SaaS implementation, project management, or technical consulting

• Previous IC I or equivalent delivery experience strongly preferred

• Familiarity with CRM/Salesforce for account management and activity logging

• Competency in workflow mapping and business process analysis

What You’ll Bring

• Up to 50% travel required

What We Can Offer You

• Responsible Time Off

• Comprehensive medical, dental, vision package with 100% employer paid options

• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.

• Wellness Challenge App, Diabetes Prevention App, and Health Hub App

• 401k/Retirement Plan with 6% employer match

• Generous Parental Leave Program

• Paid Volunteer Leave Days

• Public Holiday Exchange Scheme

• Talent Referral Program – get rewarded for referring a friend to join our team!

• Diverse training & internal networking opportunities across all of our product lines

• Opportunities for career progression and development

• Service recognition awards

• Click here to find out more about working at Simpro Group!

Our Core Values

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.