Client Services Coordinator

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Client Services Coordinator

Location: Reston- Hybrid

About the role:

This role supports a global client base by ensuring accurate client data management and smooth delivery of certification processes. Working closely with technical and cross-functional teams, you’ll play a key role in maintaining data integrity, supporting regulatory requirements, and delivering high-quality service to clients.

Key Responsibilities:

• Manage and maintain client master data across certification schemes, including ISO 13485 and relevant regulations. Create and schedule jobs, prepare mock certificates, and manage certificate data in line with EUDAMED guidance. Perform final quality checks before certificate release.
• Handle invoicing processes, including annual management fees, credits, and query resolution. Run reports to validate data accuracy and action compliance requirements. Support client lifecycle processes such as cancellations, suspensions, and withdrawals in line with regulatory standards.
• Respond to client queries and collaborate with internal teams across Sales, Technical, Finance, and Operations to ensure effective service delivery. Support system and process improvements, including user acceptance testing, and assist with audits where required.

Minimum Qualifications

• Strong data management and organizational skills with exceptional attention to detail and accuracy. Ability to communicate effectively with stakeholders at all levels and manage priorities based on client and business needs.
• Comfortable working within structured processes and learning regulatory requirements relevant to the role. Proficient in Microsoft Office tools such as Excel and Word, with the ability to learn internal systems (e.g., SAP or similar).
• Resilient and adaptable, with strong problem-solving skills and the ability to manage complex queries. A collaborative team player who can respond effectively in a fast-paced, evolving environment.

Grow your career and expand your skills and knowledge.

At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.  

We’re building an organisation that meets the challenges of tomorrow. Want to grow with us? 

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. 

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. 

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. 

We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. 

D&I Policy  

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. 

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.  

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.