Director, Expert Services

The primary objective of this role is to lead and deliver customer projects, ensuring exceptional outcomes within our Identity Security practice. The Professional and Expert Services teams at Saviynt provide partners and customers with in-depth technical expertise and implementation support to guarantee success.

As Director, you will drive leadership, vision, and strategic growth for Saviynt's Identity Security Professional Services. This critical role focuses on delivering high-quality, profitable service engagements that foster trusted advisor relationships with clients. You will be instrumental in evolving and managing our identity security practice, ensuring its operational excellence and strategic alignment. Key responsibilities include managing critical consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction specifically within the Identity Governance and Administration (IGA) and broader Identity Security domain.

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

What you will be doing:

• Understand the business context and lead the solution design for complex identity security implementations.
• Responsible for technology choices and decisions, with a strong focus on identity security architectural principles.
• Promote architectural and development best practices within the identity security context.
• Ensure projects are designed within approved architectural standards for identity solutions.
• Lead design reviews and implement best design principles for identity security.
• Provide technical leadership in all aspects of the SDLC, including system analysis, design, development, testing, and deployment for identity security projects.
• Demonstrate the ability to bring in a fresh perspective, generating new and imaginative ideas/approaches for identity security challenges.
• Facilitate the development process and operations for identity security solutions.
• Identify setbacks and shortcomings in identity security implementations and propose effective solutions.
• Define and enforce (through training & review) the architecture standards and guidelines specifically for identity security solutions.
• Guide the implementation team on identity security best practices.
• Contribute towards practice development tasks related to training and Statement of Work (SOW) validation for identity security engagements.

What you will bring:

Must have significant leadership experience working within or running an Identity Security practice, with a deep understanding of its operational nuances, strategic development, and service delivery.

• Must have strong working experience in the Identity and Access Management (IAM) domain, involving a minimum of three end-to-end IAM project deliveries, specifically within an identity security practice context.
• 15 years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics.
• 3-5 years of proven experience in a leadership role, with a strong background in people management within a technical or consulting environment.
• Demonstrated success in building and scaling Professional Services functions, ideally with a focus on identity security.
• In-depth knowledge of project management methodologies and practices.
• Strong working experience on microservices architecture.
• Strong experience leveraging design, architecture, and integration patterns for complex enterprise solutions.
• Excellent communication & stakeholder management skills, capable of influencing and advising at all levels.
• Ability to perform a cost-benefit analysis of assigned projects.
• Ability to work independently and as part of a team.
• Ability to estimate the implementation efforts for identity security projects.