About the role

Aplyr's Quick Take

This role is about providing technical support for production systems, focusing on troubleshooting and resolving issues to keep operations running smoothly. It's an individual contributor position that requires hands-on work with software and data management, along with some training responsibilities for first-level support.

Good fit

Ideal candidates have 2-4 years of experience in production support, especially in logistics or supply chain. A background in IT or computer science is beneficial, and those who are proactive problem solvers will thrive.

Worth noting

The role emphasizes a mix of technical skills and communication, as you'll need to coordinate with various teams. The mention of SQL scripting indicates a need for technical proficiency, which may not be common in all support roles.

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.

Position Overview

The Production Support Analyst role provides second and third-line technical and software support for critical production environments.

Key Responsibilities

Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
Train first level support when possible
Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
Create SQL scripts/stored procedures to update critical data due to software gaps.
Proactively track system health, job processing, and integrations to prevent downtime.
Provide timely updates to business units, operations teams, and leadership on critical incidents.
Ensure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.
Coordinate and perform system upgrades in a test environment.

Qualifications

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.

Technical Skills

Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
TMW Suite TMS knowledge a plus.
Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).

Soft Skills

Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
Excellent communication and collaboration with technical and non-technical stakeholders.
Detail-oriented with strong documentation and organizational skills.
Ability to work independently.
Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.

Why Join ULH?

Be part of a growing, publicly traded logistics company with national reach.
Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
Collaborative environment with career growth and development opportunities.
Competitive salary, benefits, and 401(k)

Skills & Tags

product

Aplyr's read

Universal Logistics is a key player in logistics and transportation, attracting professionals in operations, engineering, and driving roles.
Synthesized from recent postings & public sources

What's promising

•Universal Logistics offers diverse career paths in logistics and transportation.
•The company provides comprehensive supply chain solutions, enhancing career growth.
•Strong focus on operations and engineering roles supports skill development.

What to watch

•The logistics industry is highly competitive, impacting job security.
•Demanding work schedules may affect work-life balance for drivers.
•Limited public information about company culture and employee satisfaction.

Why Universal Logistics

•Universal Logistics integrates a wide range of supply chain solutions.
•The company hires for specialized roles like industrial engineering and IT coordination.
•Focus on both operational and strategic logistics roles sets it apart.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Universal Logistics

Universal Logistics

universallogistics.com

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Universal Logistics Holdings, Inc. is a leading provider of logistics and transportation services, offering a comprehensive range of supply chain solutions.