Fraud Manager

Primary Location: 5519 Glenwood Hills PKWY

Employee Status: Full-Time 

Workplace Type: Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: 

The Fraud Manager is responsible for assisting members with their fraud accounts and answering identity theft questions, fraudulent checks, ACH, credit reporting and warranty claims. They are responsible for employee reviews, daily scheduling, training, project management, and employee development and coaching.

What you’ll do:

• Considered to be a subject matter expert (SME) training and mentoring all new hires as well as providing assistance where and when needed, including but not limited to, handling escalated calls, monitoring and distributing daily work, daily scheduling training classes and project management.

• Establishes staff goals, monitors progress, and directs the workflow of the department to assure standards are met. Responsible for performance evaluations and annual review of performance expectations for subordinate personnel.

• Facilitates monthly share and fraud charge off review and updates management monthly with any trends.

• Assumes responsibility for the efficient, effective and accurate performance of the Fraud Specialists and ensures accurate and timely reporting of fraud reports.

• Other duties as assigned.

What you’ll bring:

• Three years to five years of similar or related experience in loss prevention and/or risk administration.

• Previous supervisory experience, preferred.

• A high school degree or equivalent

• Must possess a working knowledge in the following areas: Fraud, Legal, Bankruptcy and Recovery.

• Knowledge of loss prevention strategies and procedures.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software to prepare reports and documentation.

• Knowledge of Symitar.

What you’ll get:

·       All Employees: weekly pay and retirement savings options.

·       Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

·       To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. 

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer