Strategic Delivery Manager - Jaguar Land Rover Financial Services

End Date

Thursday 23 April 2026

Salary Range

£61,344 - £68,160

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

We’re recruiting for an exciting new Strategic Delivery Manager role within Jaguar Land Rover Financial Services (JLR FS). This is a unique opportunity to lead the development and delivery of our cross brand Partnership Delivery Programme, strengthening our strategic relationship with JLR and elevating the finance and leasing experience for customers, Retailers (dealers), and colleagues.

You’ll play a pivotal role in shaping and managing the end to end delivery roadmap across JLR Finance (Black Horse) and Leasing (Lex Autolease and Tusker), ensuring each initiative aligns to brand expectations, customer needs, operational feasibility, and long term strategic goals.

Job Description

JOB TITLE: Strategic Delivery Manager - Jaguar Land Rover Financial Services

LOCATION: National / field‑based

HOURS: Full time

WORKING PATTERN: Minimum of 2 days per week at JLR office in Whitely, Coventry will be expected with some travel to a range of LBG offices and suppliers on a regular basis to build relationships and collaborate.

What you’ll be doing

This role is ideal for someone who thrives in a complex, multi‑stakeholder environment and enjoys turning insight, requirements and strategy into structured delivery plans that drive real and lasting change.

You’ll act as the strategic point of contact for programme‑related activity across the JLR Financial Services partnership, ensuring expectations, dependencies and decisions remain aligned. Representing the business in joint planning, strategy and delivery forums, you’ll build trusted, influential relationships across JLR, Lloyds Banking Group, suppliers and cross‑functional teams.

You’ll own the end‑to‑end delivery roadmap, prioritising and sequencing initiatives that support transformation and continuous improvement. Using customer insight, data and experience feedback, you’ll help shape premium, brand‑enhancing journeys across digital and physical touchpoints.

Alongside this, you’ll maintain strong programme governance, including risk management, performance tracking, benefits realisation and progress reporting. You’ll actively challenge existing processes, bring fresh thinking into the partnership and keep the programme market‑leading by researching competitor activity, industry trends and emerging technologies.

Why join us?

We’re transforming at pace. Investing billions in our people, data and technology to change the way we meet the needs of our customers. We’re growing, and we’d love you to be part of the journey.

Essential skills:

• Minimum 5 years’ experience in strategic delivery, programme management, customer experience or customer journey optimisation roles within complex, multi‑stakeholder environments.

• Proven ability to lead and align partners across multiple organisations or functions, influencing senior stakeholders and driving shared ownership of outcomes.

• Strong experience owning and delivering structured roadmaps, translating technical, operational, customer and commercial requirements into clear, sequenced delivery plans.

• Demonstrated governance and delivery capability, including managing risks, tracking performance, reporting progress and realising benefits.

• Strong analytical and problem‑solving skills, with the ability to interpret customer insight, data and feedback to inform decision‑making and continuous improvement.

Desirable skills:

• Experience within motor finance, leasing, automotive, financial services or a similarly regulated, customer‑centric sector.

• Awareness of compliance, data protection and regulatory frameworks that influence programme delivery and customer journeys.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

• A generous pension contribution of up to 15%

• An annual performance‑related bonus

• Share schemes including free shares

• Benefits you can tailor to your lifestyle, such as discounted shopping

• 30 days’ holiday, plus bank holidays

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.