About the role

Aplyr's Quick Take

This role is primarily about training and developing retail staff for Chanel's fragrance and beauty products. You'll be responsible for creating and delivering training programs, coaching retail leaders, and ensuring that sales staff meet brand standards. It's an individual contributor role focused on training rather than management.

Good fit

Ideal candidates have experience in retail training or development, particularly in beauty or luxury brands. Strong communication skills and a customer-centric mindset are essential, along with a proactive approach to coaching and feedback.

Worth noting

The role emphasizes aligning training with brand image and local market needs, which may require flexibility and creativity. The focus on customer satisfaction metrics and mystery shopper programs indicates a strong commitment to service quality.

Key Responsibilities

Assistant Retail Development Manager

Sales/Soft skills Training
-   Work closely with L&D team and other departments within FBP division to identify sales
training needs
-   Ensure provide high quality training and deliver the effectiveness of training programs
through well plan training preparation, quality of delivery, evaluation and follow-up.
-   Review and ensure sales / Soft skills training programs are delivered according to Chanel image
standard and Regional guidelines.
-   Provide necessary feedback report and follow up action plans to update regional and
local team.

Coaching and Retail people development
-   Work closely with RLDP to make contributions to salesforce productivity, retail people
development and ensure quality of service at POS/BTQ.
-   Provide field coaching to counter managers regularly to ensure upskill of retail leaders at
POS/BTQ.
-   Ensure provide high quality of retail people development and local retail leadership
programs

Assist L&D manager in learning and development organization related projects
-   Provide support to L&D manager to upskills team members and build new capability for L&D organization

Trainer

Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills.
Review, translate and localize the training materials to align with local market needs.
Maintain / Update training material for BA Sales and service based on the information given by head office & regional office.
Deliver high-quality training that aligns with brand image and standards.
Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program

Skills & Tags

ai product

Aplyr's read

Chanel embodies luxury and timeless elegance, attracting creative professionals passionate about high fashion and innovative beauty solutions.
Synthesized from recent postings & public sources

What's promising

•Chanel offers a prestigious brand reputation, attracting top talent in fashion and beauty.
•The company provides opportunities in diverse roles, from creative to technical positions.
•Chanel's global presence allows for career growth and international exposure.

What to watch

•High competition for roles may limit opportunities for advancement.
•The luxury industry is susceptible to economic downturns impacting job stability.
•Limited public information about work-life balance and company culture.

Why Chanel

•Chanel's legacy of innovation in fashion and beauty sets it apart.
•The brand's commitment to craftsmanship ensures high-quality products.
•Chanel's influence in the luxury market offers unique career experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Chanel

Chanel

chanel.com

View company

Chanel is a French luxury fashion house known for its haute couture, ready-to-wear clothes, luxury goods, and fashion accessories. Founded by Coco Chanel, the brand is synonymous with elegance and timeless style.