About the role
Job Title:
Data ScientistJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
As a Data Scientist within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful, complex problems across customer experience and operational performance.
- Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
- Conduct optimisation analytics to improve workforce, cost, and service performance
- Deliver customer analytics and Customer Experience (CX) intelligence that surface actionable insights from customer feedback and interactions
- Support growth analytics initiatives including customer retention, churn, and revenue opportunity identification
- Translate complex analytical outputs into clear, concise findings for client stakeholders
- Collaborate with team leads and client-facing consultants to define analytical requirements and deliver solution
Key skills & knowledge:
- 5–7 years of experience in a data science or advanced analytics role, preferably within a BPO, call centre, or customer experience environment
- Proficiency in R (preferred) or Python, and SQL
- Solid understanding of predictive modelling, diagnostic analytics, and statistical techniques
- Exposure to optimisation and growth analytics methodologies
- Strong communication skills with the ability to present findings clearly to non-technical stakeholders
- Experience with NLP and text analytics
- Familiarity with Amazon Connect Customer Profiles and Contact Lens, or Genesys Cloud CX
- Exposure to MLOps practices within AWS environments
Educational Qualification: Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
IND Thane - 11th Floor G-Corp Tech Park Ghodbunder RoadLanguage Requirements:
Time Type:
Full timeSkills & Tags
Aplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.
