Korean Bilingual Transportation Operations Manager

Position Summary
The Operations Manager is responsible for end-to-end operational execution of hydrogen drayage and rail shuttle services in the LA/LB market.
This role oversees customer accounts, carrier (execution partner) management, dispatch planning, hydrogen fleet utilization, and yard/office operations, ensuring safe, compliant, and efficient transportation performance.
The position requires strong operational leadership, real-time problem-solving capability, and the ability to manage both internal drivers and external carriers in a fast-paced port environment.

Responsibilities & Essential Functions
1. Operational Leadership
• Own end-to-end operations for LA/LB hydrogen drayage
• Develop dispatch strategy and optimize fleet utilization
• Ensure on-time performance and operational efficiency

2. Customer & Carrier Management
• Manage day-to-day relationships with key customers and ensure service performance (on-time delivery, communication, issue resolution)
• Oversee execution partners (carriers); monitor performance, enforce service standards, and manage capacity allocation
• Resolve service escalations, appointment issues, and billing/BOL discrepancies

3. Dispatch Planning & Execution
• Develop and manage daily dispatch plans for port drayage and rail ramp shuttle operations
• Assign loads, monitor real-time execution, and adjust dispatch to optimize utilization and service levels
• Coordinate port/terminal appointments and ensure efficient container flow

4. Core Transportation Operations
• Oversee key transportation activities:
o Port drayage (LA/LB → customer locations) 3483 Satellite Blvd, Suite 101S,
Duluth, GA 30096

o Rail ramp container shuttle operations
• Drive KPIs including turns per truck, on-time performance, and asset utilization

5. Hydrogen Fleet Management & Maintenance
• Manage hydrogen vehicle operations, including daily readiness and utilization
• Coordinate preventive maintenance, inspections, and repairs with vendors
• Monitor hydrogen fueling operations and ensure operational continuity

6. Yard & Office Operations
• Oversee yard operations including container/chassis management and space utilization
• Ensure proper inventory tracking of containers, chassis, and fleet assets
• Maintain safe, compliant, and efficient working environment across yard and office

7. Safety & Compliance
• Ensure compliance with DOT, FMCSA, OSHA, CARB, and port regulations
• Monitor driver qualification files (DQ), ELD/HOS compliance, and incident reporting
• Lead safety meetings and enforce company safety policies

8. Team Leadership & Performance Management
• Lead and manage dispatch/operations team
• Set performance expectations and monitor KPIs
• Coach and develop team members

9. Reporting & Continuous Improvement
• Track and report operational KPIs (utilization, dwell time, empty miles, service levels)
• Identify inefficiencies and implement process improvements
• Maintain accurate data in TMS and dispatch systems

Qualifications & Requirements
• Associate’s or Bachelor’s degree
• 5–8+ years (Manager) in trucking, logistics, or drayage operations
• 2+ years in a supervisory or management role
• Strong experience in port drayage or intermodal operations (LA/LB strongly preferred)
• Hands-on experience with dispatch, driver management, and daily operations execution
• Working knowledge of ELD/HOS, DQ file management, and safety compliance
• Strong communication and problem-solving skills in a fast-paced environment
• Experience managing third-party carriers (execution partners)
• Familiarity with hydrogen or alternative fuel vehicle operations (preferred)

Benefits
• Company covers up to 85% of employee premium for health insurance
• Company covers up to 80% of employee premium for dental and vision insurance
• Life, STD, LTD: 100% company-paid
• 401(k) with 4% company match
• PTO: 80 hours annually
• Sick Leave: 40 hours annually
• Paid Holidays: 11 days annually
• Auto Allowance: $350 per month (subject to company policy)

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.