Customer Service Representative, Cooper Lighting Solutions

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

This is an exciting job opportunity for you as a Customer Service Representative onsite in Mississauga, Canada, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

• Identify project stakeholders and determine needs and expectations for lighting orders.

• Establish clear set of project goals; prioritize demand, sequence of activities and a detailed schedule to meet customer requested delivery dates.

• Coordinate with various functional groups to manage changes and change notices (i.e. quotes, sales, supply chain and operations).

• Provide ongoing monitoring and communication of deliverables to various project stakeholders at distributor and end-user locations.

• Escalate/communicate, as needed, regarding supply chain delays.

• Perform additional duties, as necessary, to support the Canadian business operations.

More about you

• Bachelor's degree in project management, or related field, or 2+ years customer service experience working in a manufacturing organization or for a distributor

• Excellent technical aptitude, interpersonal skills, and can effectively interact with customers via multiple channels

• Solid work ethic, flexibility and a desire to actively contribute to the success of a team

• Proficient in Microsoft Office; SAP experience highly desirable 

• Proficiency in French and prior experience working with electrical products, distributors, and/or contractors is an asset

*No relocation benefit is being offered for this position.

We are an equal opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*To be eligible for this position, you must legally be permitted to work in Canada and travel within North America, without any additional sponsorship support from Signify.

Salary: 55,147 - 73,530 CAD

Bonus: target bonus opportunity - 2.5%

Benefits Overview: 

• Extended Health Care

• Dental Care

• Basic Mandatory Life Insurance

• Basic AD &D

• Employee Assistance Program (EAP)

• Retirement Plans for Salaried Employees (DCPP, RRSP, TFSA)

• Education Assistance

• Workday Learning

• Wellness Reimbursement Policy

• Vacation Policy/ Floater days

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.