Digital Marketing Executive

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role

The Digital Marketing Executive plays a key role in shaping and elevating the digital presence of Four Seasons. This position leads owned social media, paid media execution, and digital performance, while supporting PR initiatives across the hotel’s luxury offerings. This role blends creative storytelling with data-driven decision-making to deliver impactful campaigns across Rooms, Food & Beverage, and Spa, ensuring all digital touchpoints reflect Four Seasons’ brand standards and drive measurable results.

What you will do

• Lead the strategy and day-to-day management of all owned social media channels, including the main property account and outlets platforms.

• Create and produce high-quality, social-first content (Reels, Stories, photography, video) that reflects Four Seasons’ luxury positioning and drives engagement.

• Plan, brief and manage professional photo and video shoots in collaboration with internal teams and external creative partners.

• Develop and execute paid media campaigns to support key business periods, promotions and brand initiatives

• Monitor campaign performance, analyze results and optimize targeting, budget allocation, translate performance data into actionable insights to improve future campaigns.

• Drive performance across all digital touchpoints including website, SEO, CRM and paid channels, continuously monitor and optimize key KPIs such as traffic, engagement, conversion and revenue contribution.

• Manage and update website content to ensure accuracy, relevance, and alignment with marketing priorities.

• Ensure all digital content strictly adheres to Four Seasons brand standards, including visual identity and tone of voice. Act as the final reviewer for all content before publication, maintaining a consistent luxury brand experience.

• Monitor online reviews and guest feedback across key platforms, coordinating timely and brand-appropriate responses. Protect and elevate brand perception across all digital touchpoints.

• Identify and manage relationships with influencers and content creators aligned with the brand. Maintain an up-to-date influencer database and digital asset library to support ongoing campaigns

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Works harmoniously and professionally with co-workers.

What you bring

• Bachelor’s degree in Marketing, Communications, Business or a related discipline

• Minimum 2 years of digital marketing experience, preferably in luxury hospitality or premium lifestyle brands.

• Reading, writing and oral proficiency in Cantonese, Mandarin and English.

• Strong expertise in social media management and paid media execution.

• Proven skills in photography and video content creation with a strong visual eye.

• Familiarity with creative tools and content production workflows.

• Strong project management and stakeholder collaboration abilities.

• Data-driven, detail-oriented and commercially minded.

• Adaptable, proactive and passionate about luxury brand excellence.

 What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Employee Meals

Schedule & Hours:

• This is a Full-time position

• 44 Hours weekly