Technical Account Manager

Confirmed live in the last 24 hours

Lyra Technology Group

Brisbane

On-site

Posted May 1, 2026

Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

About The Position

One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane.

In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments.

You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention.

Responsibilities

Own and grow strategic relationships with key enterprise clients
Develop and execute account plans focused on customer outcomes and value realisation
Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight
Drive renewals, expansion opportunities, and long-term account growth
Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes
Act as the escalation point and advocate for clients during critical incidents

Skills required

5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles
Background in MSP, IT services, cloud, or enterprise technology environments
Strong commercial acumen with the ability to connect technical delivery to business value
Confident engaging and influencing senior stakeholders
Structured, proactive approach with strong ownership mindset

Benefits