About the role
THE ROLE: CUSTOMER SERVICE REPRESENTATIVE
KEY RESPONSIBILITIES
- Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
- Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
- Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise
- Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
- Assist with customer and item data setup
- Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
- Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs
- Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports
- Pull together metrics and appropriate KPIs to be able to track customer service related performance
CAPABILITIES + SKILLS REQUIRED
- 1-5 years experience in customer service, CPG experience preferred, inventory management preferred
- Strong business acumen and a basic understanding of warehouse, inventory and logistics
- Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve
- problems when they occur
- Transparent, open/honest communicator – great listener who can read between the lines
- Fast learner, can react to changing environment, strong communication and organization
- Strong excel skills and math skills
- Highly organized, detailed oriented, and self-motivated
THE DETAILS
LOCATION: Remote, USA
HOURS: Full Time (40 hours a week), 5 months, Contract
MANAGER: Customer Service Manager
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
Aplyr's read
OLLY is a wellness company known for its innovative gummy supplements, attracting professionals passionate about health, quality assurance, and regulatory affairs.
What's promising
- •OLLY's focus on gummy supplements taps into the growing trend of convenient, enjoyable wellness products.
- •Recent hiring in quality assurance indicates a strong commitment to product safety and regulatory compliance.
- •The company is expanding its sales team, suggesting growth and increased market penetration.
What to watch
- •OLLY operates in a highly competitive market with numerous established health supplement brands.
- •The temporary nature of some roles may indicate fluctuating staffing needs or budget constraints.
- •Limited public information about the company's long-term strategic direction and financial health.
Why OLLY
- •OLLY's emphasis on gummies differentiates it from traditional pill-based supplement companies.
- •The company’s branding focuses on fun and accessibility, appealing to a broad consumer base.
- •OLLY's integration of quality assurance roles highlights its dedication to maintaining high product standards.
Aplyr’s read is generated by AI from public sources. Was it useful?
About OLLY
OLLY PBC is a wellness company that focuses on creating innovative and effective nutritional supplements, primarily in the form of gummies.
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