Director of Content Operations, Korea

About the role

As the Director of Content Ratings, Korea, you will lead the strategy, execution, and continuous evolution of Crunchyroll’s ratings and compliance operations in Korea.

You will be accountable for the end-to-end ratings ecosystem, including regulatory alignment, operational workflows, tooling, and team performance, ensuring scalable, high-quality delivery across simulcast and catalog content.

This role is both a strategic and operational leader, responsible for setting regional direction, managing a team of ratings and metadata professionals, and representing Crunchyroll with external regulatory bodies such as the KMRB.

You will partner closely with global Content Operations, Localization, Legal, and Marketing to ensure content is launch-ready, compliant, and aligned with audience expectations.

Key Responsibilities: 

• Define and lead the ratings and compliance strategy for Korea, ensuring alignment with global standards and regional regulatory requirements
• Establish scalable frameworks, policies, and governance models for ratings and metadata operations
• Drive continuous improvement of workflows, tools, and systems to support high-volume global content delivery
• Own regional KPIs, SLAs, and quality metrics related to ratings accuracy, timeliness, and compliance
• Build, lead, and develop a high-performing team of ratings and metadata professionals
• Set clear goals, provide ongoing coaching, and support career development for team members
• Establish quality control mechanisms and performance standards across the team
• Ensure appropriate resourcing and workforce planning to meet business demand and growth
• Oversee end-to-end ratings workflows for simulcast and catalog content
• Ensure consistent application of KMRB ratings and internal standards across all titles
• Implement robust QA processes to maintain metadata integrity and ratings accuracy at scale
• Drive cross-functional alignment to ensure seamless handoffs across Content Ops, Localization, and Distribution
• Serve as the primary point of contact and representative for Crunchyroll with the KMRB and other relevant regulatory bodies
• Ensure full compliance with Korean content regulations, youth protection laws, and evolving policy requirements
• Monitor regulatory changes and proactively adapt internal processes and policies
• Partner with Legal to assess risk and ensure appropriate escalation frameworks are in place
• Act as a key regional leader interfacing with global stakeholders across Content Operations, Marketing, Product, and Legal
• Influence upstream and downstream workflows to ensure ratings and compliance are embedded early in the content lifecycle
• Provide expert guidance on sensitive or high-risk content decisions to senior leadership
• Own and evolve ratings and metadata systems (e.g., Airtable, internal tools) to support operational scalability
• Leverage data to identify trends, risks, and opportunities for process optimization
• Deliver regular reporting and insights to leadership on performance, risks, and operational health

About You

• 12+ years of experience in broadcast/streaming content rating
• 2+ years of experience leading teams or managing complex operational functions at scale
• Experience with KMRB self-rating policies and procedures, including completion of KMRB training
• Experience with youth protection policies and programs
• Experience with global ratings systems is a plus
• Demonstrated ability to operate at both strategic and operational levels, translating business goals into scalable execution
• Strong critical thinking and analytical skills
• P