Treatment Center Manager

Position: Treatment Center Manager

Job Summary: The Treatment Center Manager is responsible for the day-to-day and overall management of assigned facilities, including operations, staff, patient care, regulatory compliance and financial performance. This combines clinical management with administrative leadership to ensure high-quality, client/patient-centered care is delivered in accordance with regulatory requirements and organizational standards.

Reports to: Regional Director of Operations

Duties and Responsibilities: Duties include, but are not limited to:

Leadership & Staff Management

• Lead and supervise a multidisciplinary team, including counselors, case management, peer support staff, medical providers, and administrative personnel.
• Recruit, train, develop, and retain clinical and non-clinical staff, fostering a positive and inclusive team culture.
• Lead regular staff meetings, manage staff schedules, performance reviews, and professional development efforts to build a strong and cohesive team.

Treatment Center Operations

• Oversee daily operations including clinical programming, admissions, scheduling, staff supervision, and facility management.
• Track, monitor and hold staff accountable to consistent implementation of Client Service Plan, treatment plans, group schedules, and evidence-based practices in accordance with licensing standards and internal protocols.
• Monitor census by tracking client admissions, discharges, and transitions in coordination with intake teams and referral partners
• Collaborate with other leaders to ensure services meet client needs and align with trauma-informed, culturally competent care models.
• Conduct (or respond to findings) regular audits of documentation, case notes, and billing practices to ensure regulatory compliance and quality standards.

Community Relations

• Develop and maintain strong relationships with community partners, representing Lighthouse at community meetings, events, and professional forums.
• Oversee and manage court dockets related to clients involved in criminal justice or diversion programs. Serve as a liaison between the clinic, courts, probation officers, and clients to ensure timely communication, compliance, and appropriate documentation.
• Support RDO in managing contracts and maintaining relationships with special boards (e.g., ADAMH boards, local government entities).

Financial & Facility Oversight

• Manage center budgets, inventory, and expenses.
• Monitor and improve key performance indicators such as productivity, patient outcomes, treatment plan adherence, staffing ratios, and treatment quality.
• Ensure the facility is clean, organized, and well-maintained.
• Ensure facility operations meet health and safety standards and manage incident reporting and follow-up procedures.
• Maintain compliance with federal, state, and local regulations (e.g. CARF, CLIA, CMS, HIPAA, OSHA).

Patient/Client Relations

• Serve as the point of contact for patient concerns or escalations.
• Monitor client satisfaction and engagement; respond to feedback and concerns in a timely, professional manner.
• Promote a culture of patient safety and satisfaction through continuous improvement of the client/patient experience.

Compliance & Reporting

• Prepare for and participate in audits, inspections, and surveys.
• Ensure accurate documentation and reporting in electronic health record (EHR) systems