Program Coordinator

Job Profile:

Administrative Operations Specialist 2

Job Family:

Administrative Operations

Time Type:

Full time

Max Pay – Depends on experience:

$53,040.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Position Salary Range: $50,960 - $53,040 per year; DOE

Job Description:

• Coordinates activities and functions of the Arizona Human Trafficking Hotline to ensure that goals and objectives specified for the program are accomplished in accordance with established priorities, time limitations, funding limitations or other specifications.
• Works with Project Coordinator to maintain and monitor Hotline 24/7. Works closely and collaboratively with stakeholders to plan, direct, organize, and execute against project requirements; identifies and acquires necessary resources and coordinates efforts by all parties to ensure timely delivery of project outcomes in accordance with sponsoring source's expectations.

Essential Duties:

• Oversee the day-to-day operations of the 24-hour hotline, ensuring smooth functioning and prompt response to incoming calls.
• Monitor hotline activities, including call volumes, trends, and patterns, and provide regular reports to management.
• Collaborate with team members to develop and implement efficient call handling procedures and protocols.
• Assist Project Coordinator to train and supervise hotline staff and volunteers, providing guidance, support, and performance evaluations.
• Interacts and maintains liaison with clients and stakeholders and outside/community agencies in facilitating program objectives.
• Will answer AZ Human Trafficking Hotline calls when supervisees are not available and will have on-call responsibilities regularly
• Provide empathetic and trauma-informed support to callers, including victims, survivors, and concerned individuals seeking assistance.
• Assess the immediate needs of callers and connect them to appropriate resources, including shelters, counseling services, legal aid, and law enforcement agencies.
• Maintain accurate and up-to-date records of hotline interactions and referrals, ensuring confidentiality and compliance with privacy laws.
• Assist the Project Coordinator to evaluate program effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action. Reviews applications or other program documents independently or in conjunction with supervisor to determine acceptance or make decisions pertaining to program.
• Establish and maintain relationships with local organizations, service providers, and community stakeholders involved in anti-trafficking efforts.
• Collaborate with external partners to develop and update a comprehensive resource directory, including relevant services, referrals, and educational materials.
• Conduct regular research to stay informed about local, state, and federal laws, regulations, and resources related to human trafficking.
• Under the guidance of the Project Coordinator, develops, compiles, and writes communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution.
• Represent the project at community events, conferences, and meetings, raising awareness about human trafficking and the hotline services.

Desired Qualifications:

• Experience working with survivors of human trafficking
• Experience in outreach services for clients who have experienced homelessness, trafficking, addiction, or mental illness
• Bilingual Spanish/English proficiency (written and verbal) strongly preferred

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Department Statement:

The Watts College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with that intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

The School of Social Work is part of the College of Public Programs located at the Downtown Phoenix Campus. The purpose of the School of Social Work is to prepare professional social work practitioners who are committed to the enhancement of individual, family and group problem-solving capacities, and the creation of a more nurturing, just, and humane social environment.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

Grant Funded

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$22495.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.