Contract Support / Administrator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Contract Support

This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.

Core Responsibilities

Work Order Management & Compliance

The position centers on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.

Asset & Financial Management

You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.

System Administration & Reporting

Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.

Stakeholder Engagement

Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.

Required Qualifications

Essential Experience:

• Minimum 3 years in similar facilities management role allocating and managing work orders
• 3 years managing subcontractors and supply chain relationships
• Recent experience contributing to business control exceeding £1 million
• Proven track record supervising building engineering services and/or soft services
• 3 years successful process management experience
• Understanding of helpdesk/call center processes and workflow

Technical Skills:

• IT literate with demonstrable knowledge of computer-aided facilities management software
• Understanding of asset management information systems
• Basic commercial and budgetary understanding
• Ability to operate standard office equipment

Personal Attributes:

• Customer-focused with excellent communication and interpersonal skills
• Strong attention to detail
• Consistently punctual and smartly presented
• Computer literate with ability to complete only tasks within competency level

The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction.

Location:

On-site –Hampshire, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.