Operations Specialist - Ceremony of Roses

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Ceremony of Roses is an agile creative practice built to solve the commercial and creative challenges of the world’s top artists. As Sony Music’s merchandise partner, we serve a roster of global talent—both within and beyond the Sony ecosystem. We’re defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client’s team, bringing transparency, accountability, and tailored support to every partnership

We are seeking a highly organized and detail‑oriented Operations Specialist to support and enhance the day‑to‑day operations of Ceremony of Roses. This role plays a critical part in refining processes improving cross-functional coordination and strengthening the systems that enable teams to work efficiently and at scale. The ideal candidate is proactive, communicative, and comfortable bringing clarity to evolving situations. Success in this position means increasing visibility across operations, mitigating risks, and building scalable workflows across Ceremony of Roses’ global organization.

What you'll do:

• Build, document, and maintain standardized operating procedures. Partner with teams across COR and its affiliates to ensure processes are clearly defined and updated as operations scale.
• Support the ongoing optimization of Asana workflows, templates, and dashboards to improve visibility and cross-functional alignment. Lead Asana onboarding and training for new employees and provide ongoing guidance to ensure consistent adoption across teams.
• Oversee the end-to-end vendor onboarding process, including documentation collection, internal approvals, and system setup to ensure vendors are properly established and payment ready.
• Assist with operational projects, technology implementations, and global process refinement initiatives by communicating timelines, tracking deliverables, and documenting progress, as set forth by leadership.
• Special projects: any tasks or project set forth by leadership, such as but not limited to, freight & inventory reconciliation, cost analysis, margin reporting, and global inventory transfers.

Who you are:

• 2-3-year minimum experience in operations, supply chain, or production—preferably in apparel, consumer products, or music/entertainment.
• Experience with Asana or similar project/work management system.
• Advanced Excel/Google Sheets skills (pivot tables, formulas, reporting) and experience with ERP or eCommerce platforms (e.g., Shopify, SAP, NetSuite, or similar).
• Comfortable with costing, COGS tracking, landed costs, and margin analysis; able to interpret data and identify operational or financial risks.
• Working knowledge of purchase orders, 3PL coordination, freight terms (CIP/DAP/FOB), inventory reconciliation, and fulfillment workflows.
• Strong ability to manage multiple launches, deadlines, and vendors simultaneously while maintaining attention to detail and accuracy.
• Clear, professional communicator who can work cross-functionally with internal teams and external partners, proactively solving problems and keeping stakeholders aligned.

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