Senior Customer Success Manager / Program Manager – Amazon Relay Rewards (US)

OVERVIEW:

Netradyne is seeking a highly motivated Customer Success Manager / Program Manager to own and operate the Amazon Relay Rewards program in the United States, while also supporting additional Amazon‑related programs and initiatives. This role is critical to ensuring successful execution, strong customer engagement, and cross‑functional alignment across Sales, Product, Operations, Support, and Finance.

The ideal candidate is a self‑starter with exceptional customer‑facing skills, strong program and project management discipline, and the ability to execute independently with minimal direction in a fast‑moving, high‑visibility environment.

ESSENTIAL FUNCTIONS:

Key Responsibilities

Relay Rewards Program Ownership

• Serve as the primary owner for the Amazon Relay Rewards program in the US, responsible for end‑to‑end execution, delivery, and operational excellence.
• Act as the day‑to‑day point of contact for Amazon stakeholders related to Relay Rewards, managing communications, escalations, and expectations.
• Drive program readiness, launch coordination, and ongoing optimization across sales, onboarding, installs, CS, billing, and support workflows.
• Track program performance, risks, and dependencies; proactively identify issues and drive resolution without requiring constant oversight.

Customer & Stakeholder Management

• Build and maintain strong, trusted relationships with Amazon program owners, operations leaders, and internal Netradyne teams.
• Lead customer‑facing meetings, status reviews, and program updates with confidence and professionalism.
• Represent the voice of the customer internally, ensuring Amazon requirements and expectations are clearly understood and executed.

Program & Project Management

• Own and maintain program plans, timelines, milestones, and action trackers across multiple concurrent Amazon initiatives.  
• Coordinate cross‑functional teams (Sales, CS, Product, Ops, Finance, Support) to deliver against program commitments.
• Ensure dependencies, risks, and blockers are surfaced early and driven to closure.
• Support new Amazon pilots, expansions, or operational initiatives beyond Relay Rewards as needed.

Operational Excellence & Execution

• Translate high‑level program goals into clear, actionable execution plans.
• Ensure operational processes scale effectively as program volume grows.
• Partner with internal teams to improve tooling, reporting, and workflows tied to Amazon programs.  
• Maintain high attention to detail across contracts, SLAs, program requirements, and operational handoffs.

QUALIFICATIONS:

• 7+ years of experience in Customer Success, Program Management, Project Management, or Enterprise Account Operations.
• Proven experience managing large, complex enterprise customers, ideally in a B2B SaaS, logistics, transportation, or technology environment.
• Strong customer‑facing presence with the ability to communicate clearly, confidently, and professionally at multiple levels.
• Demonstrated ability to s