About the role

About Peak Design

The purpose of Peak Design is to create happy, meaningful lives for the people that work here. We believe this purpose can only be achieved when self-actualizing, highly stoked people enthusiastically step into (or log onto) the Peak Design office every day. Our purpose and our mission go hand-in-hand and we encourage and celebrate authenticity and the unique perspective each of our employees brings. We’re a close-knit team that thrives on mutual respect and the belief that every voice matters—especially when it’s got something interesting to say.

We make radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.

Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.

About the job

As a Wholesale Operations Specialist, you will work closely with international partners and sales representatives to process, track, and manage orders from receipt through fulfillment and invoicing. This role ensures accuracy, timely execution, and smooth coordination with both internal teams and external partners to deliver excellent service. Responsibilities include order processing, back-order management, processing and tracking orders, handling customs purchase orders, and completing ad hoc tasks.

What you'll do:

Process and manage customer orders accurately through EDI and non-EDI systems.
Monitor order status and ensure timely fulfillment and delivery.
Coordinate with sales, warehouse, logistics, and finance teams to resolve order issues
Handle order changes, cancellations, and returns efficiently
Investigate and resolve order discrepancies, shortages, and billing concerns
Support audits by providing accurate documentation and order records
Communicate clearly with internal teams and customers regarding order updates
Maintain organized and up to date order records (WOL).
Perform ad hoc tasks and special projects and supporting daily wholesale operations as needed.
Monitor and check inventory levels to ensure order availability and accuracy, and coordinate with partners when needed.
Understand and follow partner compliance guidelines to ensure all processes are aligned with required standards.
Assist in identifying potential risks and opportunities, and report them to the manager.
Oversee the ordering and packaging process to ensure accuracy, efficiency, and timely fulfillment.

About you:

Required Experience

Excellent (English) communication skills
1–2 years of experience in order management, wholesale operations, retail operations
Experience handling sales orders, backorders, and order fulfillment processes.
Knowledge of EDI systems and Netsuite
Familiarity with inventory management and shipment tracking.
Strong sense of ownership and accountability in managing orders end to end.
Comfortable working in a fast-paced, team-oriented environment.
Willing to work the graveyard shift (9:00 PM to 6:00 AM Philippine time)
Educational background in Business Administration, Logistics, Supply Chain, or related courses.

Preferred Skills

Strong attention to detail and organizational skills
Ability to manage multiple orders and meet deadlines
Good communication and problem-solving skills
Proficiency in Microsoft Excel or similar spreadsheet tools.
Experience with Salesforce, NetSuite and SPS is highly preferred.
Ability to communicate effectively with warehouse teams and carriers regarding order status, delays, and shipment updates
Proactive in following up on pending orders and providing timely updates to internal teams or customers.

Skills & Tags

go ai product design sales

Aplyr's read

Peak Design thrives on creating innovative camera gear with a focus on functionality, attracting employees passionate about outdoor adventures and design excellence.
Synthesized from recent postings & public sources

What's promising

•Peak Design is renowned for its innovative approach to camera gear design.
•The company emphasizes functionality and user experience in its products.
•Peak Design has a strong commitment to sustainability and ethical manufacturing.

What to watch

•Limited public information about employee benefits and work-life balance.
•The niche market focus may limit broader career growth opportunities.
•Dependence on global manufacturing could pose risks amid geopolitical tensions.

Why Peak Design (outdoor/adventure gear & bags)

•Peak Design's commitment to sustainability includes a carbon neutrality initiative.
•The company uses a crowdfunded model to engage directly with its consumer base.
•Peak Design offers a lifetime warranty, reflecting confidence in product durability.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Peak Design (outdoor/adventure gear & bags)

Peak Design (outdoor/adventure gear & bags)

peakdesign.com

View company

Peak Design is a company that specializes in designing and manufacturing innovative camera gear and accessories, focusing on functionality and user experience.