Management Assistant & Business Support Specialist

About the Role

We are looking for a highly organised and proactive Management Assistant & Business Support Specialist to join our Heart Failure division and play a central role in supporting the Regional Director and a dynamic commercial team across the North region.

This is a high-visibility, high-impact role, acting as the connective hub across leadership and up to 20 commercial representatives. You will ensure seamless business operations, drive coordination across teams, and uphold the highest standards of compliance and execution.

What You’ll Do

Executive & Team Support

• Provide end-to-end administrative support to the Regional Director, including calendar, inbox, travel, and agenda management

• Act as a key liaison across the commercial organisation, ensuring smooth communication and coordination

• Support a team of 18–20 commercial representatives with day-to-day operational and business needs

Planning & Coordination

• Organise and deliver regional meetings, conferences, kick-offs, and distributor events (on-site and off-site)

• Manage logistics including venue sourcing, travel, accommodation, catering, and AV setup

• Prepare materials, presentations, and reports to support business activities

Business Operations & Administration

• Handle expenses, purchase orders, contract administration, and budget tracking

• Maintain documentation, records, and reporting with high accuracy and attention to detail

• Support ongoing team operations with ad-hoc requests in a fast-paced environment

Compliance & Governance

• Ensure all activities are executed in line with internal policies and external regulatory requirements

• Review and coordinate approval of marketing and commercial activities

• Manage documentation related to Healthcare Professional (HCP) engagements (e.g., agreements, hospitality, contracts)

• Support grants, sponsorships, and third-party due diligence processes

• Maintain audit-ready documentation and ensure full compliance traceability

Collaboration & Impact

• Participate in team meetings, capture minutes, and follow up on key actions

• Act as a central point of connection across stakeholders, driving alignment and accountability

• Influence ways of working by improving processes, organisation, and execution standards

What We’re Looking For

Experience

• Typically 4–10 years’ experience in an administrative, business support, or coordination role

• We are also open to high-potential early-career candidates with the right mindset, energy, and organisational capability

• Experience in healthcare, life sciences, or a regulated environment is a plus

Skills & Attributes

• Exceptional organisation and multitasking skills with strong attention to detail

• Ability to manage multiple priorities in a fast-paced, high-demand environment

• Strong interpersonal skills with the ability to influence and work across stakeholders at all levels

• Proactive, solutions-oriented, and able to work both independently and collaboratively

• High level of integrity with a strong focus on compliance and process adherence

• Confident communicator with a customer-oriented approach

• Fluent in English (additional languages are an advantage)

Why Join Us?

This role offers a unique opportunity to sit at the heart of a commercial organisation, working closely with leadership while having real influence on team performance and operational excellence.

You’ll gain exposure across commercial strategy, compliance, and cross-functional collaboration, making this an excellent platform for career growth.