About the role

Aplyr's Quick Take

This role is about supporting the development and testing of tools for commissioning and maintaining critical power products. You'll work closely with software developers and field technicians to improve their workflows and ensure tools function correctly in real-world settings. It's primarily an individual contributor role with a focus on technical support and analysis.

Good fit

Ideal candidates have a background in Electrical or Electronic Engineering with several years of hands-on experience in technical support and diagnostics, particularly in critical applications. A collaborative working style and strong communication skills are essential.

Worth noting

The position involves up to 50% travel, which may be a consideration for some candidates. The team is newly formed and globally focused, suggesting a dynamic work environment but potentially less established processes.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Principal Technical Support Engineer

In this role, you will support the development of hardware and software tools and procedures to ensure consistent and professional commissioning, diagnostics, and maintenance of Critical Power products (UPS, STS, power conditioning). You will analyze technical documentation and system behavior to provide guidance to software developers. You will test the tools at customer sites and in test environments. You will work with field service technicians to fully understand their workflows and identify opportunities to improve their performance.

This role contributes to the Global Service Engineering team. The main stakeholders are the product R&D teams, service software developers, and field service engineers.

You will join a newly formed, rapidly developing, globally focused team where you will be able to thrive.

The work model for the role is: #LI-Hybrid

You will be mainly accountable for:

Analyzing technical documentation to support the developers writing programs that support the field service technician’s jobs
Testing new programs both in test areas and at customer site to ensure they work as expected
Engaging with service technician to train them on the tool and learn from their usage to improve the tool
Writing proposals for new Service applications, equipment, and methods

Qualifications for the role:

A bachelor’s degree, diploma, or higher academic qualification in Electrical or Electronic Engineering
Several years of hands-on experience in commissioning, after-sales technical support, and advanced diagnostics of UPS, PCS, or energy storage solutions are beneficial
Experience in commissioning and troubleshooting mission-critical applications such as data centers, high-volume industrial facilities, and critical infrastructure installations would be a plus
Proficiency in both verbal and written English communication (B2 level or higher) Knowledge of any other language is a welcome asset
The ability to write clear and concise technical documents, reports, and field support procedures
A willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 50%

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Aplyr's read

ABB blends cutting-edge robotics and automation with a commitment to sustainability, attracting tech-driven professionals eager to shape the future of industry.
Synthesized from recent postings & public sources

What's promising

•ABB is a leader in industrial automation, offering robust career growth in a future-focused sector.
•The company's commitment to sustainability aligns with global environmental priorities, appealing to eco-conscious professionals.
•ABB's diverse roles, from engineering to legal services, provide varied career paths.

What to watch

•The complexity of ABB's global operations may lead to bureaucratic challenges.
•Frequent restructuring can create uncertainty about job stability.
•Limited public information about work-life balance at ABB.

Why ABB

•ABB's integration of robotics with electrification is a key differentiator in industrial innovation.
•The company's global presence offers international career opportunities and exposure.
•ABB's focus on sustainable solutions differentiates it from traditional industrial firms.

Aplyr’s read is generated by AI from public sources. Was it useful?

About ABB

ABB

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ABB is a global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The company operates in robotics, automation, and electrification.