HR Service Delivery | Operational Excellence Lead (EMEA)

Shape the Future of HR Operations Across EMEA with PPG

Are you an Operational Excellence practitioner who thrives on turning complexity into clarity? Do you excel at leading tough conversations, challenging legacy thinking, and translating operational pain points into scalable, automated solutions?

PPG is seeking a mid-level Operational Excellence Lead to drive high‑impact HR process transformations across EMEA. In this role, you’ll partner with Regional HR, Shared Services, and IT to redesign processes end‑to‑end, accelerate automation, and elevate the HR experience for thousands of employees.

What You’ll Do

Facilitate with Authority

• Lead complex, cross-functional process discovery workshops. Create the psychological safety needed for teams to surface hidden workarounds—while maintaining clear direction, structure, and control of the discussion.

Diagnose and Challenge the Waste

• Differentiate “historical habits” from true regulatory constraints. Use Lean Six Sigma methodologies to challenge assumptions, validate compliance requirements, and identify steps suitable for automation vs. genuine legal exceptions.

Design End-to-End Process Excellence

• Build and maintain detailed Makigami/Value Stream Maps. Integrate real system performance data (e.g., ServiceNow SLAs, rework rates) to quantify inefficiencies and highlight the cost of unstructured data and manual effort.

Act as the Translator (Digital Transformation)

• Convert waste analysis into actionable Agile user stories and IT requirements. Partner with HRIS and IT to embed automation that eliminates manual interventions and removes the need for HR agents to act as a “Human API.”

Drive Stakeholder Alignment & Change

• Cultivate strong relationships with HR Business Partners, Country HR, and Legal (HRBS). Influence stakeholders to adopt standardized global processes and reduce reliance on local, manual workarounds.

What We’re Looking For

Experience

• 3–5 years 3–5 years leading Lean Six Sigma or Continuous Improvement initiatives, ideally within HR Shared Services, GBS environments, or multi-country operational settings.

Operational Excellence Toolkit

• Solid understanding of CI concepts (Lean Six Sigma Green Belt strongly preferred). Skilled in Value Stream Mapping, Root Cause Analysis, and turning data insights into executive-ready narratives.

Workshop & Facilitation Excellence

• Proven ability to lead workshops, manage resistance, navigate politically sensitive discussions, and influence senior stakeholders without formal authority.

Technical & Analytical Skills

• Strong analytical capabilities (Excel, Power BI). Advanced process mapping expertise using Visio, Miro, or Lucidchart.

Mindset

• Curious, resilient, and proactive. Energized by simplifying complex, multi-country workflows and driving scalable, long-term process improvements.

Why Join Us?

• Become a regional CI lead with visibility across HR, Payroll, and Shared Services.
• Shape how HR services are delivered to thousands of employees.
• Work in a supportive environment that values innovation, diversity, and growth.
• Develop your career in an impactful EMEA operational role with global exposure.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.