Manager - Global Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager - Global Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

OVERVIEW
At MasterCard, our Business & Market Insights division empowers customers across diverse sectors such as financial institutions, retail, telecommunications, and travel. We're seeking a candidate to work cross-functionally with Data & Engineering, Business Development, Client Delivery & Governance teams to deliver truly differentiated products and capabilities within the Portfolio Intelligence program. The role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices.

About Product Management at Mastercard
As part of our team, you'll shape products, capabilities and solutions that deliver profound customer value. You'll balance long-term product strategy with current demands, understanding technical, competitive, and commercial landscapes. Collaborate cross-functionally, ensuring commercial success alongside technical excellence, and craft globally relevant, scalable solutions that cater to diverse customer segments.

 
ROLE
Own the development and technical roadmap for a set of our emerging products and capabilities:

• Translate business priorities into clear, actionable technical requirements for engineering teams and third-party partners
• Work closely with UX designers, data engineering, developers, and internal and external technology teams to define business requirements, technical capabilities, and customer experiences
• Partner with engineering teams, technical third parties, designers, and operational teams to prioritise development efforts in line with product strategy and roadmap
• Make pragmatic and creative technical decisions to add functionality, accelerate time to market, and improve feasibility
• Oversee the timely, high-quality execution of technical requirements, including validating functionality prior to production release
• Collaborate with the Customer Experience team to design intuitive, highly relevant features that maximise client value
• Proactively identify and manage issues, risks, and dependencies throughout the product development lifecycle
• Manage end to end relationships with technical third-party suppliers, including scoping new developments and monitoring SLAs

Jointly own the product roadmap for these emerging products and capabilities, working closely with product co owners to:
• Partner with cross functional teams to define a customer centric product vision, ensuring strong alignment between business priorities, development objectives, and market trends
• Design and evolve product concepts by conducting user research, including interviews with customers and account managers, to deepen understanding of customer pain points, motivations, and opportunities, and iteratively refine the roadmap
• Ensure alignment with the broader product roadmap within the Portfolio Intelligence programme, including up sell and cross sell opportunities
• Continuously deepen understanding of customer needs, motivations, and pain points to inform product decisions
• Design and execute communication strategies to drive activation and sustained product usage
• Drive commercialisation in partnership with regional product leads

 
ALL ABOUT YOU
• Card payments/Banking expertise and experience
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
• Ability to build strong working relationships with a diverse group of internal and external stakeholders
• Natural problem solver: analytical, curious with a “can-do” attitude; solutions-oriented skillset and fact-driven approach to product development
• Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external) teams across multiple locations; exceptional in facilitating challenging conversations and managing ambiguity
• Agile product management in data products, writing and gathering product requirements, gap analysis, market and product plans, marketing research, pricing, business case development
• Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, set clear expectations and deadlines, manage financials
• Passion for technology and leveraging it to solve complex challenges
• Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex simple and interface with senior leadership
• Experience in managing analytical solutions designed for payments or related financial services sectors preferred
• Experience designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness a plus
• Technical background (e.g. Computer Science or related field) a plus 

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.