Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!

 

Title: Patient Relations Specialist
Company: Retina Associates of Kentucky
Location: Remote AFTER training - must be local to our office in Lexington, KY. Training will be in office for 2 months MINIMUM. Please do not apply if you are not local to Lexington, KY.

 

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay
  
  

Hours:

• Full Time
• Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

 

---

We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start. 
 

Primary Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner. 
• Appropriately schedule patient appointments in NextGen based on physician preferences.
• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other tea