Director of Product Operations

About Vonage

Vonage is a global leader in cloud communications, helping businesses connect with their customers through innovative CCaaS, UCaaS, and API solutions. We're transforming how companies communicate in an AI-first world.

The Role

We're seeking a Director of Product Operations to lead our Apps Product Operations function. This is a high-impact leadership role where you'll serve as the operational engine that transforms our product organization from strategy to execution—enabling product teams to ship faster, work smarter, and deliver predictable outcomes.

You'll lead a team of ~12 professionals across portfolio management, agile delivery and product analytics. You'll report to the Head of Product - Applications and play a critical role in our organization's transformation.

What You'll Do

Own Product Operations Excellence

• Design and evolve our Product Lifecycle Management (PLM) framework from discovery through launch and sunset
• Drive continuous planning processes that improve delivery predictability and reduce time-to-market
• Lead change control governance to ensure launches meet quality, compliance, and go-to-market requirements
• Eliminate process overhead—enabling product managers to focus on customer discovery and strategic innovation

Accelerate Product Velocity Through AI

• Lead organization-wide adoption of AI tooling to drive measurable productivity gains across product management
• Deploy AI-powered automation for routine tasks: roadmap tracking, release documentation, customer insight synthesis, and PRD creation
• Establish training programs and communities of practice to embed AI into daily workflows
• Partner with leadership to build an AI-native product culture

Lead Cross-Functional Product Teams

• Establish and facilitate cross-functional teams that align Product, Sales, Marketing, Customer Success, and Engineering around shared business outcomes
• Build frameworks connecting product roadmaps to business impact: pipeline, bookings, revenue, churn
• Create self-service dashboards providing real-time visibility into product performance and organizational health

Drive Data-Driven Decision Making

• Lead Product Insights function to deliver analytics, dashboards, and strategic recommendations
• Build capabilities that enable product teams to access data, track goals, and measure impact independently
• Synthesize customer feedback from multiple sources (sales, support, research) into actionable insights

Develop Your Team

• Lead and mentor a distributed team of program managers, agile coaches, product analysts, and operations leads
• Foster a culture of continuous improvement, operational excellence, and empowered autonomy
• Develop talent to take on increasing strategic responsibility

Qualifications

Required

• 10+ years of progressive experience in Product Operations, Product Strategy, or Technical Program Management in B2B SaaS environments
• Proven track record building and scaling operational frameworks (PLM, Agile at Scale, continuous delivery) in product organizations with 50+ people
• Leadership experience managing distributed teams (8+ people) across multiple geographies and functions
• Executive presence with ability to influence senior leadership using data-driven insights and strategic recommendations
• Deep expertise with modern product management tools (Jira, Aha!, Confluence, or similar platforms)
• Experience driving organizatio