About the role

Client Onboarding Manager – Inference & Agentic AI | Paytm (Noida)

About the Role

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale.

Key Responsibilities

Own client onboarding from sales handover to go-live.

Understand client workflows, systems, and integration requirements.

Coordinate with Product, Engineering, and Client teams for seamless deployment.

Manage onboarding timelines, milestones, and stakeholder communication.

Conduct client training sessions and drive product adoption.

Track onboarding KPIs, client satisfaction, and implementation success.

Gather client feedback and support continuous product improvements.

Ideal Candidate

2–5 years of experience in Client Onboarding, Implementation, Customer Success, or Solutions Engineering.

Experience in SaaS, Fintech, Enterprise Technology, or AI products preferred.

Good understanding of APIs, integrations, CRM systems, and enterprise workflows.

Strong project management, problem-solving, and stakeholder management skills.

Excellent communication and client-facing abilities.

Bachelor’s degree in Engineering, Business, or related field.

Location: Noida

Why Join?

Be part of Paytm’s fast-growing AI business and work closely with enterprise clients to deliver cutting-edge AI-driven automation solutions at scale.

Skills & Tags

go ai data analytics product sales

Aplyr's read

Paytm is a pioneering force in India's digital payments landscape, attracting talent interested in fintech innovation and financial inclusion for millions.
Synthesized from recent postings & public sources

What's promising

•Paytm's platform facilitates seamless digital payments and financial services for millions in India.
•The company promotes financial inclusion through diverse services like loans and insurance.
•Paytm's significant market presence offers opportunities for career growth in fintech.

What to watch

•Intense competition in India's fintech sector may pressure Paytm's market share.
•Regulatory changes in digital finance could impact Paytm's operations.
•High employee turnover in collections roles suggests potential job dissatisfaction.

Why Paytm

•Paytm's comprehensive service range extends beyond payments to include financial products.
•The company has played a key role in India's shift towards a cashless economy.
•Paytm's integration of multiple financial services under one platform is unmatched in the region.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Paytm

Paytm

paytm.com

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Paytm is a leading digital payments and financial services platform in India, offering a wide range of services including mobile recharges, utility bill payments, and financial products like loans and insurance. The company has significantly impacted the digital economy by promoting cashless transactions and providing financial inclusion to millions of users.