Engineering Technician – Return Products Analyst

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Summary

Through personal and managerial coordination actions, ensure that all warranty returns are analyzed and tested in sufficient detail to identify failure mechanism(s), assign liability, and collect appropriate data to categorize common root causes.
Provide feedback or directly implement corrective action to resolve identified failure modes.
Communicate with internal and external customers on warranty and quality issues.
Develop and/or refine product return processes and procedures thereby improving customer experience, enhancing product quality and reducing quality costs for industrial X-ray sources and subsystems.
Develops and implements cost-effective solutions for product and process improvement.

Job Description

General and Task Management

• Conduct detailed analyses of warranty return parts, claims and costs to determine corrective and preventative actions to support customers, production and suppliers
• Carry out hands-on inspection, solicit input from operators and perform diagnostics of components and review against the specification to understand short falls.
• Provide support to the framework for the warranty returns, customer concerns and the company problem solving/root cause analysis system.
• Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction
• Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
• Provide monthly updates on historical and project scrap and warranty costs
• Review and validation of results from scrap and warranty spend reduction projects
• Conduct experiments methodically, analyze data and interpret results
• Identify, formulate and produce effective solutions to customer quality problems
• Evaluate final product’s overall performance, reliability and safety
• Prepare product reports and documentation
• Communicate with customers regarding warranty incidents and issues.
• Use Computer/Software programs including SAP, ETQ, Microsoft Office, etc., to record data, research trends, and close Return Authorization reports.

Experience Level with Business Tools

• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.

Typical Education and Experience

• Associate's degree or equivalent
• 3 - 5 years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Employee must be able to meet the following requirements with or without an accommodation.

• Medium work that will occasionally require employee to lift/move up to 75 lbs. and frequently lift more than 25-30 lbs.
• Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies frequently.
• Reaching occasionally.
• Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools frequently.
• Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
• Work environments include exposure to chemicals, electrical current, proximity to moving mechanical parts, repetitive hand motion, open flame, working from heights, cold environment, hot environment, uneven surface, fumes.

Time Type:

Full time

Job Type:

Regular

Work Shift:

First Shift

Pay Rate Type:

Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

• Medical Insurance

• Dental/Vision

• 10 Paid Holidays

• PTO

• Employee Stock Purchase Plan

• 401K match

• Paid Parental Leave

• Short & Long-Term Disability and Life Insurance

• Competitive Pay

• Flexible Schedules

• Variety of Shift Options

• Free Safety Shoes

• Friendly Work Environment

• On-site Cafeteria, Company Nurse, Credit Union, and Gym

• Free Coffee and Soda

• Tuition Reimbursement

• Employee Referral Program

• Career Advancement Opportunities

• Employee Discounts

• EV Charging Stations

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.