About the role
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Product Owner Global at Southwest Airlines serves as the voice of the Customer and plays a pivotal role in shaping technology‑enabled products from concept through delivery. In this role, you’ll partner closely with Product Management, Business stakeholders, and cross‑functional Technology Teams to define priorities, translate vision into actionable backlog items, and ensure solutions deliver meaningful outcomes while maintaining technical integrity. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring Product Owners across multiple Pods and initiatives—each offering the opportunity to drive clarity, influence direction, and bring high‑impact products to life in a fast‑paced, Agile environment. Read below for specifics on the Pods we're hiring for:
- Agentic AI – ETO Products Pod
The Agentic AI – ETO Products Pod focuses on building intelligent agents that support internal enterprise and back‑office Teams by simplifying workflows and improving operational efficiency across Technology, Support, and Operations. In this role, you’ll drive AI capabilities end‑to‑end—from discovery through production adoption—working closely with technical users, Engineers, and stakeholders across India and the U.S. You’ll define how agentic solutions are measured, shipped, and scaled, using outcome‑driven prioritization to ensure AI products deliver real, observable value while aligning to the metrics that matter in operational environments.
- AI Platforms Delivery Pod
The AI Platforms Delivery Pod builds the foundational platforms that make AI a scalable, secure, and repeatable enterprise capability. In this role, you’ll own the AI platform product vision and roadmap, turning enterprise strategy into prioritized, consumable capabilities that accelerate adoption across Teams. You’ll balance speed, governance, and cost by creating paved roads—such as templates and golden paths—while partnering with Security, Data, Infrastructure, and Application Teams to drive platform reliability and trust. This role works closely with Data Teams to enable integrations across data lake and data warehouse environments, using adoption, value, and service‑level metrics to guide continuous improvement.
Responsibilities
- Prepare backlog for PI Planning and decide which work items become part of the team backlog
- Serve as the customer proxy
- Build, refine, prioritize, and maintain the team backlog
- Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
- Help create user stories and define acceptance criteria
- Review and accept user stories as complete
- Contribute to vision and program Backlog
- Meet with stakeholders to ensure features and subsequent stories meet expectations
- Drive iteration content by prioritizing user stories
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to make decisions with minimal guidance and oversight
- Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
- Ability to understand technical issues
- Skilled in analytics and problem solving with a high attention to detail
- Ability to anticipate risks, issues and opportunities, and escalate them accordingly
- Skilled in presentation, facilitation, communication, and negotiation
- Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
- Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Required: Intermediate-level experience, fully functioning broad knowledge in:
- Agile and Scrum software development methodologies
- Business analysis, project management or software development delivering enterprise products and solutions
- 2-5 years of relevant work-related experience
- Platform product management: vision, roadmap, OKRs, prioritization
- Deep understanding of AI platform lifecycle (MLOps/LLMOps), personas and workflows
- Stakeholder leadership across Security, Data, Infra, App teams; executive communication
- Value measurement: adoption funnels, ROI/unit economics, service SLAs
- Backlog ownership: epics, user stories, acceptance criteria, release planning
- AWS/AICP fluency (SageMaker, Bedrock, AgentCore) to make tradeoffs
- Preferred: Experience
- API/SDK and developer experience strategy
- Responsible AI & governance frameworks
- FinOps familiarity for AI workloads (cost per inference/training)
- Change management for enterprise platform rollouts
- Experience launching internal products with self-service onboarding
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills & Tags
Aplyr's read
Southwest Airlines thrives on a low-cost, customer-centric model, attracting employees who value efficiency and a dynamic work environment.
What's promising
- •Southwest Airlines offers competitive salaries and benefits, attracting talent in a competitive industry.
- •The airline's strong focus on customer service creates a positive work culture.
- •Southwest's extensive domestic network provides diverse career opportunities in various locations.
What to watch
- •The airline industry faces volatility due to fluctuating fuel prices and economic downturns.
- •Southwest's low-cost model may limit resources for employee development.
- •Intense competition from other low-cost carriers can impact job security.
Why Southwest Airlines
- •Southwest Airlines is known for its no-frills service, simplifying operations.
- •The company maintains a unique open seating policy, enhancing boarding efficiency.
- •Southwest's employee-first culture is reflected in its consistently high workplace satisfaction ratings.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Southwest Airlines
Southwest Airlines is a major American airline known for its low-cost fares and no-frills service. It operates more than 4,000 flights daily to over 100 destinations across the United States and near-international locations.
