Loss Prevention Specialist

Confirmed live in the last 24 hours

Sunnyside Dispensaries

Compensation

$38 USD

Chicago, Illinois, United States

Remote

Posted April 21, 2026

Job Description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Loss Prevention Specialist is responsible for reviewing incident reports, video footage, and exception-based reporting to identify risks related to theft, customer issues, and compliance. This role supports internal investigations by analyzing data, fulfilling video requests, and documenting findings in alignment with company policies and cannabis regulations. The specialist partners with Operations, HR, and Compliance teams to resolve issues, mitigate loss, and strengthen overall controls.

CORE JOB DUTIES

Review and investigate incident reports involving theft, customer issues, safety, and policy violations

Conduct detailed CCTV and camera footage reviews to support investigations and compliance verification

Fulfill and manage video request tickets from internal and external teams

Manage contracted security vendors ensuring coverage where required and supplemental coverages for overnight projects

Analyze exception-based reporting (EBR) to identify transaction anomalies, fraud, and internal risk indicators

Cross-reference EBR data with video footage and incident reports to build complete case findings

Review and document all refusal-to-serve incidents to ensure compliance with state cannabis regulations and company policies

Identify trends and patterns in incidents, refusals, and reporting data to proactively mitigate risk

Conduct internal investigations related to employee misconduct, cash handling issues, and policy violations

Maintain accurate, detailed, and audit-ready case documentation and investigation reports

Escalate significant findings and compliance risks to Risk leadership and cross-functional partners

Partner with Operations, Compliance, and HR to resolve investigations and improve adherence to procedures

Monitor camera system effectiveness and report gaps, blind spots, or technical issues

Support regulatory and internal audits by providing documentation, video evidence, and case summaries

Recommend process improvements to reduce shrink, enhance compliance, and strengthen internal controls

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

Associate’s degree/Bachelor’s Degree

1-3 years of relevant work experience in loss prevention

1+ years exception-based reporting, guard management, remote video monitoring systems

Experience in a high growth and complex industry or company and must have the ability to adapt to face-paced, highly dynamic business environments.

Highly motivated, self-directive, innovative, and able to work independently or among teams with resourcefulness.

Acts with a clear sense of integrity, ownership and accountability, ensuring stakeholders are clear on the role risk management will play in support of their goals.