Product Operations Specialist

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg. 

 

[What you will be working on] 

[Responsibilities] 

• Plan, coordinate, and execute production releases from initial planning through post-deployment follow-up, ensuring all tickets meet readiness criteria and quality standards
• Present release proposals at Change Advisory Board (CAB) meetings and secure necessary stakeholder approvals for production deployments
• Manage and execute production deployments on (OutSystems) platform in collaboration with vendor partners, ensuring deployment quality and resolving any deployment errors
• Conduct post-deployment activities including site configuration, batch job scheduling, and sanity checks to verify system functionality
• Plan and coordinate (OutSystems) platform upgrades with vendors and business users, including testing in lower environments and obtaining required approvals
• Collaborate with cloud infrastructure teams to perform sanity verification following scheduled maintenance for security patches
• Administer and review system access controls, ensuring appropriate permissions and security compliance across all environments
• Develop and maintain release management frameworks, deployment procedures, and escalation protocols
• Monitor deployment metrics and platform health, identifying trends and recommending process improvements
• Prepare regular reports on release performance, deployment success rates, and operational metrics for stakeholders
• Utilise JIRA and ITIL frameworks to track, manage, and report on change requests, releases, and incidents
• Maintain comprehensive documentation of releases, deployments, and system changes following ITIL best practices
• Ensure platform security, compliance, and operational best practices are maintained across all environments
• Serve as a member of the Level 3 support team, working with the L3 support lead and the team to conduct investigations, root cause analysis, and resolution of production issues escalated from Level 1 and Level 2 supports

[What we are looking for] 

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 4+ years of experience in release management, deployment operations, or platform administration
• Experience in OutSystems platform management would be advantageous
• Strong experience with ITIL frameworks, particularly change management, release management, and incident management processes
• Experience implementing change management workflows using ITSM tools such as JIRA, ServiceNow, or equivalent platforms
• Solid understanding of web application architecture, deployment pipelines, and integration technologies
• Experience with Change Advisory Board processes and stakeholder management for production releases
• Strong analytical and problem-solving skills with excellent communication and presentation abilities
• Experience managing cloud infrastructure and services, with certification in GPC, GCC (AWS, Azure, Google Cloud) or equivalent cloud platforms preferred
• Proven ability to work effectively with vendor partners and coordinate across multiple technical teams
• Experience with production deployment automation, monitoring tools, and post-deployment verification processes

 

What we offer you:   

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.   

 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech